Centene Customer Service (CSR) reviews

3.5

54% would recommend to a friend

(234 total reviews)
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Sarah London

52% approve of CEO

42% positive business outlook

Customer Service (CSR) employees have rated Centene with 3.5 out of 5 stars, based on 234 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Centene is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

234 reviews
1.0
Apr 24, 2017
Recommend
CEO approval
Business Outlook

Pros

Enjoy churning data to inflate outreach statistics Enjoy earning accrued PTO while being forbidden to use it (for business priorities) (Oh, yes, and no option for a payout upon resignation.) Love to be ridiculed and monitored for exceeding production expectations Can't live without a supervisor at your neck in the few moments he/she is not hibernating behind a closed door. Like having your resume added to the round file because your current employer is Centene Love to work a schedule similar to a burger flipper with an 8th grade schedule. Revel in having every moment (including bathroom breaks) recorded and monitored. Like asking to go potty...send them an application! They can make it happen for you. enjoy being broke with no future growth on the horizon...Centene is the best!! (But, they are great at making promises.)

Cons

There are no cons if you fit the profile in the pros field.

1.0
Apr 3, 2017
Recommend
CEO approval
Business Outlook

Pros

There are no pros. Run away as fast as you can.

Cons

The supervisors, managers, and Director are extremely unprofessional. They have no ideal how to manage people. They are disorganized. They are very click-ish. The Director is a tyrant. High turnover.

3.0
Mar 8, 2017
Recommend
CEO approval
Business Outlook

Pros

Good pay, opportunity to grow, holidays off

Cons

Florida office in Maitland is a mess, theres not enough staff, once u finish training they put u all by urself on the floor. The QA dept dont know what they are doing.

Viewing 220 - 222 of 234 Reviews

Glassdoor has 6,619 Centene reviews submitted anonymously by Centene employees. Read employee reviews and ratings on Glassdoor to decide if Centene is right for you.