Is Centene a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Centene have rated their employer with 3.5 out of 5 stars in 235 Glassdoor reviews. This is a lower than average score with the overall rating of Centene employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Centene now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Centene .

Does Centene pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Centene with 3.5 out of 5 stars based on 235 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Centene.

How happy are Customer Service (CSR) professionals working at Centene?

54% of Customer Service (CSR) employees at Centene would recommend their employer to a friend. This rating has decreased by 17% in the past 12 months. Customer Service (CSR) professionals have also rated Centene with a 4.0 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Centene?

Customer Service Representative (194) , Business Analyst (164) , Manager (124) , Program Coordinator (106) , Director (77) , Project Manager (77) , Claims Analyst (73) , RN Case Manager (73) , Care Manager (63) , Supervisor (58) , Business Analyst II (56) , Care Coordinator (54) , Analyst (52) , Referral Specialist (52) , Service Coordinator (52)

What are the pros of working at Centene according to real employee reviews?

"Great benefits CEO has a vision that is working to help keep the company growing and to make it through the changes with AFA" ((in 711 reviews)); "Good pay and is flexible" ((in 531 reviews)); "can work from home and flexible" ((in 279 reviews)); "Good work life balance although I heard some people didn't have the same balance as I did" ((in 214 reviews)); "Some great people at this company that is bogged down by silos and exec level egos." ((in 206 reviews))

What are the cons of working at Centene according to real employee reviews?

"Inconsistent no updates no training very unorganized" ((in 143 reviews)); "the managers have no care to the employees or contractors and bringing this up to directors falls on deaf ears." ((in 115 reviews)); "Disappointed and frustrated that Middle and Upper management seemed entirely out of touch with the day" ((in 75 reviews)); "No bonuses and they aren't valuing the work as much as they used to" ((in 73 reviews)); "The blatant favoritism is overly discouraging." ((in 68 reviews))

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Centene

Centene Customer Service (CSR) reviews

3.5

54% would recommend to a friend

(235 total reviews)

Sarah London

52% approve of CEO

42% positive business outlook

Ratings by category

4.0

Diversity & inclusion

4.0

Work/Life balance

3.8

Culture & values

3.5

Compensation and benefits

3.4

Career opportunities

3.3

Senior management

Customer Service (CSR) employees have rated Centene with 3.5 out of 5 stars, based on 235 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Centene is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

235 reviews

3.0

Jun 16, 2026

Great work-life balance overshadowed by frequent layoffs

Account manager

Recommend

CEO approval

Business Outlook

Pros

Work life balance and peers are great

Cons

Constant layoffs yet consistent profit margins were reached.

5.0

Apr 20, 2026

Great workplace with supportive management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

great place to work, management was great

Cons

I do not have any cons

5.0

Jan 22, 2026

I loved it

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I loved the staff and the workers

Cons

I didn’t like that it was to many calls

Viewing 1 - 3 of 235 Reviews

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Centene

Centene Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great work-life balance overshadowed by frequent layoffs

Great workplace with supportive management

I loved it

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