CenterPoint Energy Advanced Customer Service Representative reviews

Item: CenterPoint Energy
Rating: 3
Author: Former employee - Advanced Customer Service Representative

3.0

Be the first to recommend this company

(1 total review)

Jason P. Wells

Not enough data to show CEO approval

Ratings by category

4.0

Compensation and benefits

3.0

Work/Life balance

2.0

Culture & values

2.0

Senior management

2.0

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1 review

3.0

Mar 25, 2014

Billing Department had low morale -success was tied to minimun call times not answering customer's questions thouroughly

Advanced customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay and benefits were decent.

Cons

No positive comments by management. They didn't care about answering the customer's questions correctly in one call. Instead customer's were many times treated rudely and given little information, which led to multiple call backs/call volume.

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