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CenterPoint Energy

Is this your company?

Billing Department had low morale -success was tied to minimun call times not answering customer's questions thouroughly - Advanced Customer Service Representative CenterPoint Energy Employee Review

3.0
Mar 25, 2014
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits were decent.

Cons

No positive comments by management. They didn't care about answering the customer's questions correctly in one call. Instead customer's were many times treated rudely and given little information, which led to multiple call backs/call volume.

Explore other reviews about CenterPoint Energy

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work culture and work life balance overall. Coworkers are easy to work with. Benefits are solid.

Cons

Nearly impossible to advance into senior level roles unless you have your FE and PE. Also, sometimes it feels like leadership doesn’t provide clear direction, which can lead to confusion and mistakes.

4.0
Jul 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work culture and benefits

Cons

Less pay compared to market

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