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      CentralReach

      Engaged Employer

      CentralReach reviews

      4.2

      83% would recommend to a friend

      (184 total reviews)
      avatar

      Chris Sullens

      90% approve of CEO

      76% positive business outlook

      Ratings by category

      4.6

      Work/Life balance

      4.5

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Senior management

      4.2

      Compensation and benefits

      4.2

      Career opportunities

      CentralReach has an employee rating of 4.2 out of 5 stars, based on 184 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The CentralReach employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      184 reviews
      3.0
      Jul 3, 2022

      The good and the bad

      Customer success lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      I saw the other CSL reviews here and felt compelled to add my own opinion to the mix; I've never written a Glassdoor review before. There are many good things you can say about CentralReach - the company is driven by a solid mission (the reason many, many of us are here), it's a very collaborative environment, and the pay and benefits are decent. I've been here for a few years and have seen a lot of change in that time, some of it good and some of it bad. The company has grown quite a bit over the last few years, and has made a number of acquisitions, which can be exiting to be a part of. Also, the team is very diverse, which is refreshing to see. The good here makes CR deserve the 3-stars I'm giving it.

      Cons

      CSL-land has seen a lot of changes over the last few years, especially with multiple reporting structure changes. I felt like last year, we were finally moving in the right direction, focusing on doing actual Customer Success rather than glorified technical support. Adding Gainsight, Success Plans, QBRs and other basic Customer Success functions was a huge step forward. This year has been regressive. Also, it feels like the new leadership doesn't care about us, and is generally disinterested in our opinions on how things could be better. I think the team is afraid to speak up with new ideas as well. Right now I'd say we're all pretty much just keeping our heads down and working. If it weren't for the uncertain economy, I'd probably leave and find another job; I am actively looking but the uncertainty makes me reluctant to leave CR at this time.

      avatar
      CentralReach Response
      3y
      Thank you for your review. We appreciate your positive feedback on the mission, cross functional collaboration, benefits and pay, our growth story and our emphasis on diversity. We have made significant investments in the Customer Success organization to improve customer satisfaction and to level up our overall team. If you are unhappy or have concerns over these changes, I encourage you to seek out our COO to further discuss.
      4.0
      May 11, 2022

      I love coming to work but...

      Customer success lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      I absolutely love coming to work. I want to make that clear. I love how flexible it is at CR. I love learning new things, and the experiences that CR allows me to experience.

      Cons

      I often feel insignificant to my management. I wanted this job because I wanted to grow with the company but I don't feel like I have the opportunity to.

      avatar
      CentralReach Response
      4y
      Hello. Thank you for your positive review. We encourage you to reach out to your manager or a member of our leadership to discuss internal growth opportunities. We are always here to support the growth of our team.
      5.0
      May 4, 2022

      I love coming to work everyday at CentralReach

      Product marketing associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      * I literally love to come to work everyday! * Great team environment (even when it's virtual)! Everyone is so supportive. * Organized onboarding process. * Corporate mission and vision -- is one I want to stand behind. * Management has a wealth of knowledge and experience, they are not afraid to share. * Encouragement to focus on professional growth in and out of the company. * Benefits package is very attractive

      Cons

      Sometimes, it is a challenge to coordinate meetings with people that work in different time zones or when others have their calendars almost completely blocked up with meetings everyday. Not really a con, but it is a challenge.

      avatar
      CentralReach Response
      4y
      Thank you for your positive review! We are lucky to have you as a part of our team.
      Viewing 76 - 78 of 184 Reviews
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      ReviewsCentralReach reviews

      Glassdoor has 185 CentralReach reviews submitted anonymously by CentralReach employees. Read employee reviews and ratings on Glassdoor to decide if CentralReach is right for you.