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Charter Technology Solutions

Engaged Employer

Charter Technology Solutions reviews

3.7

65% would recommend to a friend

(5 total reviews)

Sachin Gujral

66% approve of CEO

58% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.6

Career opportunities

3.5

Work/Life balance

3.5

Senior management

3.5

Compensation and benefits

Ratings by demographic groups

Reviews by job title

5 reviews

Reviews about "Compensation"

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2.0
Jan 28, 2026

The BEST people, the WORST company (Policies)

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Most of the roles are work from home with no onsite requirements 2. The employees are the highlight of this company. Most staff are very knowledgeable, friendly, and are genuinely good people. 3. Depending on your role or position, there is potential to climb the ranks, but this is very dependent on what position or department you are in. 4. The company is very transparent (allegedly)

Cons

1. I mentioned before in PROS that there is room for growing here. That statement is only true if you work in a department that actually promotes its staff. Most of the technical positions here are subject to some of the most ridiculous hurdles to get a promotion. I know multiple staff members that deserve to be promoted that have not gotten anything. 2. The company has some of the strictest policies I've ever seen. You miss a single call during your on call? Goodbye on call stipend. You waited all year to get a bonus? Nope, your review was only Very Good and not Exceptional. 3. Because of the harsh treatment of its core employees, most employees are actively looking to leave. CTS does very little to retain its most crucial employees that are on the front lines and would rather focus on their upper upper management. Essentially, every position is replaceable, and nobody is safe unless you are at the top of the chain. 4. CTS will cut every corner imaginable to save a penny. This includes company events, employee compensation, training, etc.

avatar
Charter Technology Solutions Response
5mo
We are really proud of our team and of the flexibility, transparency, and growth opportunities we provide. CTS continues to refine our processes to make sure our team members feel recognized and supported, and that our policies are aligned with current standards. This includes ongoing improvements to our On-Call Policy, Learning and Development, Performance Review Process and Compensation Adjustment Cycle. We are sorry that your experience is not ideal and thank you for sharing your concerns. If you’d like to discuss your experience in more detail, specifically about harsh treatment, the On-Call policy or Compensation structure, please feel free to reach out to HR. We welcome the opportunity to speak with you and better understand your concerns. In 2025, our promotion rate to was higher than the industry average. We will aim to maintain strong results for 2026 however we also understand that not being promoted may lead to frustration. We hope the enhancements planned for the 2026 Performance Review Process will make the progression path clearer. And the training options added in 2026 will show that we are investing on our team's professional development.
5.0
Feb 17, 2025

Enjoying the ride

Client management
Recommend
CEO approval
Business Outlook

Pros

There are a lot of MSPs out there, but CTS definitely feels like a different place. Managers care about their teams, leadership is extremely transparent about the goals and progress of the larger org, and our clients are trying to make the world a better place. The workload is definitely not light, but it is manageable overall. I can tell that we're trying to innovate as a company and i'm hopeful we will be able to continue to grow and lead to more opportunities for us. Benefits are pretty good too (especially our cost for medical), and 401k match was added this year.

Cons

We've turned over a number of managers/leaders in the organization over the past 12 months which is challenging as change can be scary, but it was clear that all of the changes were made for the betterment of everyone that is here. The schools we work with can definitely be taxing because theyre pretty disorganized.

avatar
Charter Technology Solutions Response
5mo
We will be transparent, for sure. There were some organizational changes in 2024 and 2025, and all to have a better, stronger team. We were able to confirm as the results of the year were shared. We are glad that people perceived the positive adjustment made to CTS, and we will keep growing and improving. Thank you for the feedback.
4.0
Jun 15, 2022

Good

Systems engineer
Recommend
CEO approval
Business Outlook

Pros

Hands on experience Decent pay Flexible scheduling

Cons

Work life balance at times Micro managing Travel

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