Pros
Hiring system is very organized and professional. Besides the Medical Plan which is the worst I ever had , the benefits package is good. Nice building with in cafeteria. Good salary.
Cons
Very disorganized Call Center. The calls are not distributed evenly between the groups. Bilingual advisors have double the job compared to other groups. I expected more professionalism and courtesy, specially from Managers. Employees are numbers and Robots. Some Managers are so stuck up that wont even look or say hello to the employee. Very stressful job to begin with, adding stupid scripts for transferring calls that are not followed by other employees and only add to the handle time make it worst. You can have an employee that is rude to the customer but if the employee has a low handle time, he/she is good. The Call Center is open always!!!!! You have to work Holidays. Getting the vacation days you want is almost impossible.
