Chase reviews

The “leadership” team in Card Collections lack vision and relevant skills as leaders. The associate level “leaders” gaslight employees from managers and below, communicating opportunities to advance, with no intention of developing or encouraging staff to improve their skills. These “leaders” intentionally bottleneck their managers, while exploiting hourly staff to perform their tasks so they can claim credit for projects to improve their own standing. The “leaders” actively sabotage staff efforts to seek promotion outside of their department, discourage employees from discussing wages and base their treatment of you on how willing you are to make them look good at the expense of your own personal health and happiness. Ultimately, the environment is counterproductive for anyone who puts in a good faith effort to work hard and do the right thing for the organization. The “leaders” strategically and loudly speak of diversity and inclusion, but this is a farce. The “leaders” downplay staff disabilities, do not listen to employee concerns outside of their in-group(s) and actively exclude staff from activities, opportunities and job-relevant communications. The example this sets also leads to bad behaviors among staff and encourages staff to employ these same behaviors which is bad for the individual and the organization.

They don't care about their customers or their entry-level employees. I am very customer-focused, but I have trouble meeting my handle time on calls. I have been told by multiple people above my pay grade to not help the customers so much. I have been advised that I need to think of my own stats rather than helping our callers. Although I have received numerous recognitions from branch personnel, I have been told the reason I get those is because I am doing to much to help them, and they don't mean anything because I have trouble meeting my handle time. My immediate manager is constantly threatening me with being written-up. It is a very stressful environment. For phone work, they do not have a proper training program. They expect you to learn how to do the work while you are actively taking phone calls with real customers in real time. I have worked for two other smaller banks. Both of them had a training environment to review test accounts and make changes so the trainees could learn the systems BEFORE actively taking phone calls. Chase has all these different groups you can join, diversity and culture-wise, but it is like an oxymoron because they don't care about their customers or employees.