2.0
Oct 22, 2022
Recommend
CEO approval
Business Outlook
Pros
Good benefits, pay is good, and the Team Leaders + Division Leaders in the call-center I worked at were all really great people.
Cons
The upper management, who aren't on site, have no clue. A couple years back they switched to a punishment system that was all about whip-cracking and firing anyone that has the same problem area for more than a few months even if they exceed expectations everywhere else, then they started tightening the screws on efficiency metrics to the point a couple groups ended up in open revolt. Also, raises barely keep ahead of the starting-pay hikes for new hires.