It can be unnecessarily cutthroat if you work with selfish coworkers. I developed great rapport with an existing customer, and I convinced them to take a second look at the private client program. They were originally pitched by the CPC banker, and had a bad experience. He ended up as a private client because of the rapport I created, and I was told that I get no credit for the referral because the CPC banker talked to him about CPC first, even though I created the relationship. It wouldn't have made a difference to the CPC banker's compensation wether or not she got the referral from me. My branch has a blanket referral mentality, so the longer you're there to put notes on every customer you sit with, the more money you'll make. Building relationships mean nothing at my branch, so unless you cold call all your customers, it's difficult to hit your bonus plan. Assume regular customers are already off limits. This is why I'm looking elsewhere.