Lack of foresight and direction from direct manager seems to be indicative of corporate culture.
Pros
- Good benefits, particularly long-term employees. - Senior management have very clearly defined people's jobs/roles within company giving very clear direction. - Good name recognition. - Compensation/Incentive plan is based off of how much you sell right away- therefore if you are someone that can keep a strong focus on the here and now, it can be a way to make pretty good money.
Cons
- A lack of respect is generally shown at the branch level between different job functions- particularly from management to PBs, SSAs and Tellers. - Base salary is very low, in many cases, PBs can double their salary based on their production. While many would consider this a "Pro" to the job- market and social science research shows that "incenting" people on performance from a job with even basic cognitive thinking requirements leads people to either fail, or to act unethically... Therefore- I'd argue salary structuring needs to be based on the idea that people should be paid off of what they are worth (salary) and people should focus on the BEHAVIORS of doing their job the right way (bonuses need to be secondary and not "necessary" for income). - Sales system is so clearly defined, it completely takes the "thinking" out of doing the job, and therefore there is even more disconnect between customers' true needs and how a PB can help. - Sales focus lacks foresight to see how PBs can truly grow customer loyalty and profit through proper service and focuses more on the "here and now" which forces PBs to sell things that probably aren't a help to customers, and therefore not truly helping the bank grow in a sustainable and organic way. - The job becomes way too "robotic" based on repetitive scripting and therefore the job becomes mundane and difficult to continue since you do and say the same exact things (down to the same words you use) for each customer interaction (typically 25-40 times per day). - Lack of accountability where it matters most (customer service) and all the focus comes down to what you are selling (PVCs) today... Right now...
