Asked to provide excellent customer service but still expected to produce above average numbers
Pros
Majority of employees are pleasant to work with and are team players Great insurance options Ample amount of sick pay, vacation pay, personal pay, and maternity leave Encourages diversity Will train and develop employees (so less experience doesn't work against you) Salary and incentive pay is decent
Cons
Producing above average numbers is expected, even if it means product pushing when it's not best for the customer The "In-Store" program moves you around A LOT. As soon as you get to know your customers and gain their trust, you are re-located without any say in the matter. "In-Store" Bankers have to run transactions, leaving little office time to expand your book of business. Promotions are based on numbers without any consideration of other factors (such as customer service). If you aren't producing numbers your manager is happy with, you will not be promoted, even if you have policies and procedures memorized. The pay is just okay. Top payout is great, but unlikely to be achieved.
