Pros
Chase is a great company. It's huge, it's stable, it's well managed at the top. Job security is there. I used to love my position as kindof the quarterback of customer service. Guiding them through our diverse range of offerings and helping them meet their financial needs. I love that they paid for me to get my securities licenses and have had some good training. Every day is different and I love my customers.
Cons
Things have changed. We used to be well paid and relationship oriented. We had discretion to take care of customers in a way that inspired loyalty in our customer base and we were paid for our efforts. We were able to appeal decisions and had access to decison makers so that we could offer more information on behalf of our customers, and have their entire picture considered. Over the past few years, instead of being able to say "let me see what I can do" and have some influence, I say, "I'm sorry, there is not further appeal, the decision is final." "No we can't give you fees back." "No your loan was declined." It's a mantra. I've become very tough skinned in having to deliver bad news and deal with alot of negative backlash on a nearly daily basis. Our pay structure has changed to limit our ability to reach full pay out. The trend is also to stuff us into branches like sardines in an effort to increase revenue in the branches but it limits the individual bankers ability to have effective walk in business. It's making the branches very, very competitive and negative. Very few bankers in our region are making full payout, branch politics and apathy has been rough. We have also been compartmentalized in our roles, so we are trained to refer out all investments, mortgages, and business banking instead of doing it ourselves and no longer have ability to close our own business. We rely on partners being effective, nor are we encouraged to participate in those appts. We are branch bound, so external prospecting is discouraged, which has limited our "customer focused" appearance. We have been given scripts and are micromanaged to the EXTREME, in some very silly ways. We have constant fear of shops. We are forced to work the lobby so every customer that comes in is meat, and they know it. They sometimes get a bit testy. They don't like being hunted. Back to pay. If customers close accts early, we have chargebacks. In the last year, that has been very challenging. Every month starts out negative. It's painfully difficult to get those PVC's so starting negative really sucks. Income is not sufficient to raise a family if you are put in a slow branch.
