Pros
Relationships I have established with my clients encourages me to go to work regardless. I enjoy my job. Great retirement benefits, vacations, better incentive plans, proactive process for great customer service and employee satisfaction. Great banking products and services at all levels. Chase's forward thinking.
Cons
The retail part of the banking including business, investments and consumer is such an utter mess due to incompetent managers and supervisors. Most were promoted for they "know" the right people (Office politics)These are the very people that employees are suppose to approach for guidance and knowledge. Often times makes very poor judgement and ultimately affects customer service and employees job satisfaction. Yes I am speaking of, Market Managers, District Managers, Business Area Managers, Branch Managers, and Asst. Branch Managers. Lack of experience, knowledge and most of all people skills. I often say, policies and procedures are there for guidelines to follow so one can execute the proper process, however, critical thinking and common sense need to exist. There is no leadership, no training provided for the right employees(management often picks employees they like not because they are talented) therefore no growth for the right employees left behind. I have worked for the company for 10 years and worked at different positions such as mortgage, business banking and personal banking. I have taken 6, 63, and Life and Health licensing training under so much stress to better myself and be an asset to the company. I am a consistent producer and have had exceeds in my reviews. However, currently experiencing dissatisfaction because of the management I am under. I feel that I am completely alone. I cannot trust the knowledge and expertise of my superiors and now concern about my future. Move to a different district is not an option, for I am afraid of the same condition. This mess is like an infectious deadly disease!
