Chase reviews

Job performance fully depends on sources that cannot be controlled: bank branch loan originators, the computer system and underwriters. The bank branch loan originators have high turn over, are paid on commission by loan closing, aggressive and under-trained, some with no prior knowledge of the mortgage industry. The computer systems are unreliable and error-prone. The underwriters have more work volume than they can manage. Bank branch loan originators often originate loans that cannot ultimately be approved by underwriting and they will frequently withhold pertinent customer loan processing information for their personal agendas in effort to get the loan approved by underwriting without a complete loan scenario. Bank branch loan originators are often uncooperative towards working with the loan officer for the mutual goal of closing loans for fear that their own loan origination errors will be discovered and reported to their branch manager. Loans not final approved by underwriting when received by loan officer. Branch loan originators misinform customers often due to lack of training which causes major customer service issues and cost company money to retain customer business. Loan officers are often responsible for this cost regardless of their role in the issue which effects your performance reviews and eligibility for bonus. Almost every update in the computer system triggers underwriting to re-review and approve the loan which causes weeks of processing delays and customer service issues. Very slow computer systems: freezes, doesn't save data inputs, incorrectly transfers data from one location to another. Not enough space to enter user comments for calls in computer system. Difficult to review prior call log because of system setup. More work-arounds than correctly operating computer functions. Poor computer system and system errors doesn't allow employees to work at their full potential and causes customer service issues that cost company money while employees get blamed. Bathrooms not regularly cleaned: bathroom trashcans usually overflowing with trash; bathroom stalls have trash on floor; bathroom stall doors broken and wont' lock; toilet plumbing broken; bathroom soap and hand paper towels often out of stock and not quickly refilled. Not enough bathrooms for building. Bathroom usually closed for cleaning. Building facility old, dusty, unpleasant musty odor; staircase carpet old and dirty; staircase walls scratched and very dirty. Office supplies insufficient. Most desk chairs are very old and not ergonomic or adjustable. Not enough new chairs. Not enough parking. Cafeteria is old and no catering available for employees. Department meetings held in cafeteria do not have enough chairs or space to accommodate amount of employees. Employees have to stand in hallway to attend meeting and they cannot hear the meeting from the hallway. Training is too short and inadequate-not enough creative teaching methods used. Very high employee turn over. Very negative work environment due to unhappiness and stress of coworkers. Overtime is permanent, at least 10 hours a week, but most work almost 70 hours a week and still cannot meet unrealistic loan closing goals. Work-life balance is non existent. Regardless of your schedule most employees work nights and weekends consistently to try to meet goals. Building too small for employees; desk sharing (two employees share same desk on different shifts). Some employees don't have desks with their team due to space issues. Lack of communication between managers and employees. Management is not proactive, they are reactive and only try to improve processes after the problems threaten their jobs. Very bureaucratic. A lot of unproductive meetings. Two old leaky coffee pots for an entire floor.

No work-life balance 55 hours is minimum expectation. They offer maternity leave but District Managers give you a hard time if you use full 12 weeks.