Chase reviews

The company is in the middle of a large shift in positions where they have done away with the Personal Banker position permanently and changed the teller title to Associate Banker which essentially means you're a teller, but have access to do basic banker tasks. Eventually the goal is to have Associate Bankers replace the Personal Bankers and begin opening accounts and more. You are no longer solely doing transactions but instead you are expected to do transactions AND promote account products and other services to the customer at the same time and you are expected to manually record every sales interaction so it enters the database. At the end of the month if your numbers aren't looking good, you will get a sit down with your manager. And if you're unlucky enough to have the manager I had, they will harass you and make little attempt to try and help you improve until you can't take it anymore and call it quits. This is how they weed out the remaining Associate Bankers who started as tellers and were never good with sales. Doing your what is expected of your job or even going above and beyond is not enough to move up or transition in the company. It is known to be very political based. If you have THAT kind of manager, you have to be willing to kiss their butts every chance you get (which is something I've never been able to do). You would think they would look at the skills you do have and help to place you in another part of the company that will help you thrive, but they don't. Maybe you're like me and you've never been good at sales, but your customer service records from customer surveys have always been top tier. Nope. They don't care. It doesn't matter that the company drills "The 5 Keys to a Great Customer Experience" into your brain every single day in every single meeting or in every single conference call. It doesn't matter if you meet every single one of the 5 Keys everyday. If you're not selling and pushing for clients to open more accounts or more products, you are a bad employee in their mind.

May be a little excessive in terms of rules and policy. But if you can follow directions you'll be able to cope just fine. They seem to be slowly minimizing their workforce and the number of positions available. Can feel a little difficult to move or progress in positions, since there are few other positions available to move into.