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      ChenMed

      Engaged Employer

      ChenMed reviews

      3.1

      46% would recommend to a friend

      (990 total reviews)
      avatar

      Christopher Chen

      61% approve of CEO

      47% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.3

      Culture & values

      3.3

      Work/Life balance

      3.2

      Career opportunities

      2.9

      Senior management

      ChenMed has an employee rating of 3.1 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ChenMed employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      990 reviews
      1.0
      Aug 5, 2021

      Realistic View

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Benefits. Company is growing fast. The Chen’s do a good job communicating down to employees and are very hard working people. Most employees are actually very good and down to earth people.

      Cons

      Honest observation, lots of employees in IT are scared. This is information you find while building relationships with people inside the company beyond work, thus management would not be privy to it. Many people believe the internal company surveys are not anonymous and thus won’t speak up about concerning matters in fear of retaliation. This result in extremely positive surveys although they don’t paint a full picture. Retaliation is real, but hidden. The dangerous thing , is that the retaliation will be very well hidden but ever so present. It will stunt your career growth within the company regardless of performance or good nature. If you build strong relationships with management and people closer to executives, you will notice some things are handled based on that executives opinion even if it’s wrong. Management won’t speak up on fear of retaliation or being held on a negative view. This would stunt their career growth. These practices are not HR compliant either thus HR is also not being made aware of some of these issues hence it can’t get better. Every time someone leaves the company, if they mention something negative, it is blamed on the person leaving and excused by saying “The employee did not fit our culture”, even if the employee was an amazing cultural fit. Again no one will speak out due to fear or say.. “ no, this employee was actually good, we have some thing we need to work on”. This company will let you go even if they rate you a solid performance on the yearly review and, blame your performance as you walk out. Although this particular issue does not affect me, favoritism is real and many employees suffer from the effects of it.

      avatar
      ChenMed Response
      4y
      As we navigate hypergrowth, change is inevitable. We're on a rocketship going to the next level and feedback like yours will help us to get there. We're glad to hear you're happy with our communication efforts as well as our phenomenal teammates! We agree! Our people are the heartbeat of our organization! We absolutely welcome transparent feedback. We understand surveys alone cannot paint an entire picture, but it's our hope that all employees can feel comfortable sharing their honest opinions of their work environments. In terms of anonymity, the survey that led to ChenMed's recognition as a Great Place to Work was completely anonymous. Additionally, our culture of positivity, passion, and innovation makes us one of the Top 100 Best Places to Work in IT as recognized by IDG’s Insider Pro and Computerworld! Feedback from our surveys have driven positive changes across our organization - including enhancements to our benefit programs. Outside of surveys, there are a variety of ways to give feedback here at ChenMed. We appreciate your constructive criticism and will be passing along your feedback to the appropriate teams for review. Please also contact your local HR Business Partner to discuss. Thank you!
      1.0
      Dec 20, 2020

      RUN AS FAST AS YOU CAN!!!!

      Membership growth consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free food, and that’s literally the ONLY pro

      Cons

      In my 15 years of experience working for multiple companies, this is by far THE WORSE company I have ever worked for. Where do I start? They hide behind being a “Christian” company, with love, accountability, and passion. It’s all a joke, because this is by far the most unethical company I have ever seen. For instance, they allow blatant cheating and disrespect with no form of disciplinary action, management is a joke, setting unrealistic goals for the sales team. They expect you to create community events while in the midst of a pandemics, and target seniors which is the most vulnerable population. If you speak up against anything you see going wrong you will be targeted and written up, and eventually fired. They fired 3 employees 6 days before Christmas for not meeting goals when there are many other people on the team that are doing worse. Again, please stay away from this cult! You are expected to remember the “chenmed way” and when you don’t you get chastised for it. It’s truly a sick company, ran like a cult, and if you don’t fall in line you will be let go. You are also expected to be on a morning meeting every single day at 8;30 to discuss absolutely nothing, the same crap every morning. The pay is a joke as well. Take this job at your own risk!

      1.0
      Apr 16, 2019

      Not as good as it sounds

      Pcp
      Recommend
      CEO approval
      Business Outlook

      Pros

      Higher salary than most placed I've worked.

      Cons

      I feel that it is my duty to warn potential employees about the down sides of working for this company. I joined initially thinking that this was a concierge practice since that is how it was presented. I was surprised to find that I was responsible for every patient on my panel who ended up in the hospital. Some admits cannot be prevented people! I still had high hopes though. Partnership is offered after the first year and once your panel reaches 250 patients. I was promised partnership only to find out OOPS, they changed some of the requirements. I was constantly hounded about my hospital admits when clearly the company claims to care for some of the sickest patients. ANd I inherited a very ill panel of patients. I would accept responsibility for anything that I missed, but I was constantly expected to answer for why a patient didn't have an upcoming appointment or didn't show for a referral. Like I can really see my patients, answer phone calls, address labs and test results, AND schedule my patients on the way out. The majority of management seems to be from the hospitality industry which doesn't translate well into the medical practice. Overall, I would have loved to stay, but I got tired of all the promises that were broken and rule changes on a weekly basis. Make sure to get EVERYTHING that is promised in writing. These people have a habit of forgetting things. Very shady people indeed!

      avatar
      ChenMed Response
      7y
      Dear PCP at ChenMed: I recently read your review and I am sorry your experience with us has not met your expectations. As Chief Medical Officer, your feedback struck a chord in me. It is true that we ask a lot of our PCPs. Taking responsibility for patient outcomes is a much different approach than what we were taught in medical school and it is not for everyone. And our patients are typically sicker than most after years of being marginalized and neglected by society. We believe, however, that our approach creates a win-win scenario for both our patients and our clinicians. Our patients live healthier, more fulfilling lives, and our doctors benefit from the opportunities that a successful outcome-based care model creates. One of those opportunities is partnership. It is true that we adjusted our partnership metrics after we determined that they were too low. We also adjusted the metrics to allow any clinician to qualify for partnership. While I can understand why you feel the way you do, we believe high-performers will have no trouble qualifying under the new metrics. We do not expect providers to schedule their own patients. Each provider has a Care Team responsible for scheduling. I’m going to investigate your claim further. If there is high turnover in your center, we must do a better job of 1) hiring people who can excel in our outcome-based environment; and 2) ensuring training covers role clarity and who someone like you can turn to if they are unsure what they can delegate to their teams. Thank you for your feedback.
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