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      ChenMed

      Engaged Employer

      ChenMed reviews

      3.2

      47% would recommend to a friend

      (990 total reviews)
      avatar

      Christopher Chen

      60% approve of CEO

      46% positive business outlook

      Ratings by demographic groups

      ChenMed has an employee rating of 3.2 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ChenMed employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      990 reviews
      1.0
      Oct 17, 2020

      A lot of potential if...

      Developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      A company with a lot of potential if they would make some changes.

      Cons

      I decided to write this in hopes that it can help some of my former colleagues in the data team, analytics and BI. I'm sure they will probably say, oh this is a disgruntled employee but I didn't leave disgruntled. Just telling you what I saw. The biggest issue is that the founders rule by fear. There is no leadership there at all. They keep bringing people in and make them report to the same person creating the problem in the first place. They hire the fox to take care of the hen house. Heard the guy that was just there to fix this mess was fired this week and everyone said he was a nice guy who knew what he was talking about. I'm sure they will keep trying to do the same thing and I'm sure this time it will work even though nothing else will change. Insanity? If you say something you are risking your job so everyone just stays quiet and says yes to very bad ideas. Not all of them are, but a lot of them are. Then we would all go back to our desks and talk about what a bad idea that was. If the founder asks, can you get this done by Friday? Everyone just says yes for fear of their jobs. Then we have to cut so many corners that I won't be surprised if all that crumbles someday which would be sad because of all the patients it would impact. I saw people who spoke up and then the wife would take care of it by firing you. Saw it more times than I can remember. What happened? Then the wife would pull us in a room and make something up that didn't make any sense like if we were stupid. Completely insulting. We already know what happened. The same thing has been happening for years. They claim to be guided by their faith, but I've never heard of a God that treats people like disposable humans. Great when you can do something for them but the minute you don't agree with them, you get fired. I left for one reason and one reason only. I did not trust that one day that could happen to me for no apparent reason. All because I told them that to do things right it would take a bit longer? Not worth the stress of going in there every day worried about your job. Meanwhile, we were building junk and just putting lipstick on a pig. Looked nice from the outside but under the covers it was pure junk. We would build pretty junk and nobody could say anything. I've also never seen an owner take some much credit for everything that happens. They literally would tell us that no other team knows what they are doing. They are the smartest, they are the founders, they are brilliant, everyone else is clueless without them. The big joke around our campus was wondering when they will retire. How in the world will they retire if they think the entire system is being kept up by them? Laughable. They would even make comments that their own sons are clueless on how to run this business. That doesn't seem like something God would be proud of and at the end of the day, isn't the entire company supposed to be your team? Not just us who report to you? Yes we smile and we don't speak up when we were asked if everything was ok but who the heck is going to put their neck on the line? I guess we have to leave there to feel comfortable enough to say something after. I always hated how adversarial the culture was with other teams because I loved working with all other teams, but it is hard when your founder tells you to only trust our team. Worst part is he didn't realize everyone knows it like if it was a secret. Everyone knows we had terrible customer service, a terrible reputation, and silence is not acceptance. Yes this stuff happens in every company that you can get fired for not doing your job, but there they will fire you if they don't like you, or if you are not a yes man, even if you are a strong performer. At least on the data teams and BI. I don't think it is that way in other areas. I hate to say this, but the company will be so much better off when they retire. At some point you have to set down your ego and realize that other people will do it better than you. Instead they hire leaders that just say yes yes yes. All the other departments are stupid, we are smart, and we have to do whatever it takes to keep the company alive. If you were so smart, then you would realize that if all other areas succeed then you would as well. Unless the checks are only coming to you when you put down other people, then you are not as wise as you think. Ops doesn't get it, clinical doesn't get it, only we get it. We had a bunch of people that barely understood what the business does, but when we would try and learn the founder would tell us that they don't get it and only he gets it. Nobody is willing to tell the founders that the founders don't get it and everyone else actually does get it, except our team lead by them. But intimidation will keep people quiet. Nobody wants to lose their income.

      avatar
      ChenMed Response
      5y
      Perhaps you have noticed my name and already dismissed anything I might say as coming from “the daughter-in-law.” I hope not. I am also an attorney and officer at ChenMed. All three of my titles give me a realistic perspective on our ChenMed culture and founders. First, we really do appreciate your feedback. We want all our team members to feel that their efforts are valued and appreciated. We sincerely hope that you also are proud of your accomplishments at ChenMed – just like we are proud of our company culture. Second, ChenMed is a growth company; and our culture evolves and improves as we grow. In fact, the area you worked in, Data and Clinical Strategy and Efficiency, has some of the lowest turnover on the corporate campus. The function also has very high satisfaction scores on our engagement surveys. And it all starts with Dr. James and Mary Chen. Dr. James and Mary set the tone for a culture that empowers our 3,000 people to lead American healthcare with proven and published reductions in hospital sick days among the chronically ill. Their history of homelessness, poverty and suffering at the hands of a broken healthcare system inspires our people to minister to the oldest, sickest and most impoverished among us; and their faith and values are the foundation of a mission-driven organization changing healthcare for the better. Dr. James and Mary Chen are two of the smartest people I know. They are also two of the toughest. They have high expectations for excellence and are driven to succeed. They hold us to high standards, but they hold themselves to the same standards. I am blessed that they instilled these qualities in my husband Chris, our CEO, and I am proud that they are passing the same lessons on to our four children. My in-laws believe every life is precious. No life is disposable. Everyone deserves a chance. I’ve watched them pay for attorneys when employees were victims of domestic violence. They have helped countless employees buy their first home. They have helped employees pay for adoptions and invitro fertilization treatments. Just last month, they paid for a team member’s bills when she had a marital emergency. They have hosted employee weddings, baby showers and honeymoons. The list goes on and on. Dismiss my response as coming from “the daughter-in-law” if you want, but so many of us – family members and non-family members alike, are better people and professionals because of Dr. James and Mary’s influence, passion, intelligence, and love. I hope you find another job with similar benefits.
      1.0
      Jan 22, 2024

      The Land of the Lost

      Center director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Mantra is that everyone wins, but the real truth is that leadership chooses not to listen to the talent that they attract but cannot retain. They chose rather to close their ears and eyes to the truth that they hire abusers of mankind and that “being salt and light” in a dark world is impossible because they layer regional leadership, a set of vipers, to do the grimy, dirty work while the executive leaders think they are remaining clean. God is still watching and vengeance belongs to Him. Wait for it.

      Cons

      I opened a whole medical center and there were NO fire extinguishers for months. There was no signage for months, but you want seniors to believe that you are indeed, legit! What a waste of time and talent and money to present “false evidence appearing real”! Yes, the fear factor of it all. MGCs, CD’s MOG’s fearing for their job while RVP’s who own their own businesses lace their pockets and use CD’s to their own advantage all while dangling the carrot of their jobs over their heads. It’s a disgusting and disgraceful place and I am so glad that I no longer have the lack of pleasure of being associated with them.

      1.0
      Nov 1, 2019

      this job is for you!

      Primary care physician
      Recommend
      CEO approval
      Business Outlook

      Pros

      great patient population (underserved), wonderful nursing staff (at least in my particular clinic), awesome accessory personnel, good salary

      Cons

      This job is for you...if you enjoy being micromanaged down to the very last detail; do not enjoy autonomy as a physician; hate down time or spending time with your family; like being rushed to see complex patients and not have the appropriate resources to manage them well; enjoy having the operational rules/goals changed every few weeks that make your job more tedious. PCP's have no autonomy, no control over scheduling. Patients have very complex social and medical issues, yet corporate administrators still want physicians to see a greater number of patients per day (the goal is to see roughly 18-22 patients per day). Physicians are expected to be available for their patients continuously. Telephone call is not triaged by an RN so expect to deal with non-urgent medical/non-medical issues continuously when you are on call (on the weekend, don't expect to sleep much). Very few in-house specialty services, corporate discourages referrals and once the patient is seen by a specialist it can be difficult (on some occasions) to obtain records of the visit. You are responsible for all inpatient admissions for your patients and will be chastised if you have a particularly high number of patients in the hospital at any particular time. This is particularly frustrating with psych admissions as patients with complex psych issues cannot get seen by a psychiatrist for months apart. Social worker seems overwhelmed and thus was not very helpful in my particular clinic. There is no administrative time to review labs/records, catch up on emails throughout the day. Expect to have repetitive meetings on a weekly basis and the occasional meeting to discuss how much money you are costing the company with particular referrals for particular patients (this meeting made me want to put a bullet in my head). Accessory staff is overworked, tired and frustrated. Lastly, you have to memorize and recite the company's mission statement - I'll call it that for the sake of simplicity - at the beginning of every meeting...and please, do it with enthusiasm (you will have so much to be grateful for). The company says that they are "PCP lead" which is clear to see based on my above description. In short, this job is for you if you enjoy all of the aforementioned things.

      avatar
      ChenMed Response
      6y
      Dear Primary Care Physician in Norfolk: I recently read your review and as the Chief Medical Officer for the region that includes our Norfolk medical center, your comments hit close to home for me. I am sorry your experience with us has not met your expectations. It is true that our well care model is much different than the typical fee-for-service approach to sick care. Our PCPs see between 18 and 21 patients a day – far fewer than our counterparts in the fee-for-service world. These smaller patient panels allow us to get to know our patients, build trust and develop relationships that allow us to coach them to better health. As a PCP-led organization, we take the best practices of our most successful PCPs and scale them throughout the organization – removing the guess work and bringing our concierge level of care to more senior in communities across the country. These seniors are some of the most marginalized and forgotten members of our society. So, yes, we want to see them whenever they need us – and be available even if they just need to hear a friendly voice. Our approach is not for everyone; but PCPs who embrace our mission get all the support and development they need to succeed. As Chief Medical Officer, I am here to help any PCP who is struggling. He or she can call me anytime and we’ll create a plan that works for the PCP, the patients, and the organization. Sincerely, Maina Gatonye, MD
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