Chewy reviews

3.4

52% would recommend to a friend

(3,952 total reviews)
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Sumit Singh

59% approve of CEO

53% positive business outlook

Chewy has an employee rating of 3.4 out of 5 stars, based on 3,952 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chewy employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

4K reviews
5.0
Aug 23, 2016
Recommend
CEO approval
Business Outlook

Pros

My overall job satisfaction is very high, mostly because we don't work inside a box here. The company has spent the appropriate amount of money on the resources an employee needs to just flat out "get stuff done". Senior Management has built a contagious culture - it's not just pretty blue walls and puppies running around everywhere... these folks really care. World Class Customer service - don't take my word for it, call the number. We answer every call in under 6 seconds. Compensation is above market rate for the majority of employees (I'm a recruiter)

Cons

There aren't enough hours in the day to get everything done - we just have too much business. It's not exactly a bad problem to have. There is a certain degree of pressure here, but it's delivered in all the right ways. It's not like most companies where executives gets upset and then the ball rolls down hill. What we do is create a sense of urgency around tasks and motivate our co-workers / direct reports to hit those ahead of time.

3.0
Aug 23, 2016

So Far Ok

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Allows me to make spare cash at home on my schedule

Cons

- Feedback on Cards is inconsistent and they often contradict the previous person's feedback. - Parking and distance to the office. For some people, carting these cards throughout the building can be difficult. Not to mention, who knows if or where you are going to get a parking space. You need to consider looking into an easily accessible ground floor location that just handles -pay for the holiday cards is way too low! Why do you think everyone wants to do welcome cards? The holiday card script sounds like it was written by a sorority girls and is way too wordy!

5.0
Aug 19, 2016
Recommend
CEO approval
Business Outlook

Pros

It's impossible to love something every minute of every day, but the highs tremendously outweigh the low's when you're working for Chewy's Customer Service Dept. Positivity is the championed attribute of its work force, and also of its management. When life hands you lemons, there's always a recipe for lemonade hidden in the cookbook here. Chewy is extremely receptive and its managers will thoughtfully amend any of its own potentially-problematic practices for the sake of everyone's protection & wellness. In the past I've worked for managers that were cancerous / cannibalistic. I thank heaven everyday that my managers here are the furthest from that descriptor.

Cons

everyone is too friendly and too nice. Parking is nearly impossible and you're expected to arrive on time every single day.

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Chewy Response
9y
Thanks for the feedback. It's people like you who make us great! Thank you for caring for our customers. We think the parking will clear up in the next 45 days when another tenant in the building relocates.
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