Chipotle reviews

3.4

54% would recommend to a friend

(21,632 total reviews)
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Scott Boatwright

53% approve of CEO

42% positive business outlook

Chipotle has an employee rating of 3.4 out of 5 stars, based on 21,632 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chipotle employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

22K reviews
1.0
Jul 30, 2014
Recommend
CEO approval
Business Outlook

Pros

-Free food on days you work -At my location, the vast majority of the customers are friendly and understanding.

Cons

Hmm where to begin. I had problems with Chipotle BEFORE I was even hired. -I went to an open interview with the kitchen manager and it went very well and we seemed to get along. -I haven't heard anything in a week and I called back to follow up and they told me that she didn't even say anything to any of the managers, like nothing had ever happened. But, they gave me a second interview and I was hired. Then, they were gonna send me the paper work via e-mail. -But, instead of a "you're hired" e-mail, I got an e-mail saying that I wasn't selected for employment. Which is BS when I was told that I was hired and discussed hours (which initially full time), pay, and that I was told that I am able to quit my other current job whenever. -So, I had to fight with the kitchen managers and service managers for 4 days straight, just giving me BS answers until I finally got contact with my GM and finally fixed the issue. They told me that they didn't know what and why it happened. -My first week was alright, pretty hectic and heavy duty work, but I was happy that I was finally getting the hours I wanted for so long and having much better pay than min wage (in Texas mind you). But then after the first 3 days, everything went downhill waayyy to quickly. -"Go faster" "You need to hurry up" "You're holding up the line" "You're going too slow" "She/he told me to tell you to go faster". I hear that crap. every. single. day. And it drives you crazy when you JUST started and you KNOW that you are doing your job right by going quickly, but working diligently and providing good customer service. -My hours DRAMATICALLY declined. My first week: 38 hours. Then, 25 hours. 15 hours. and then less 10 hours. Which is miserable when you basically got lied to during your interview and now you can't supply and support your family because of the crappy hours. -I reached out to my GM about this kind of situation. Twice already. With the hours, he told me that he had to share the hours with everybody and he would give me more hours the next week. BS. I got even less hours. -I told him of how people were harassing me everyday with this hurry up bs and other disrespectful things and how it's putting in negative energy to me. He told me just to just do my best. It was a little bit sincere, but nothing was fixed and sorted out and the harassment and "bullying" and the disrespect throughout all of my co-workers keeps on happening and it progressively gets worse everyday. -And all of this has happened in exactly one month, which is horrible that everything had happened to fast. -As a side note though, I am pretty sure I am forgetting some other small details as well that has happened to me from my other rude co-workers. So, I am the process of finding somewhere else where they can, simply, treat me with the right respect that I deserve. And Chipotle will never be listed in my past experiences ever.

3.0
Jul 9, 2014
Recommend
CEO approval
Business Outlook

Pros

Free meal with every shift, half off any meal any day, bottled beverages half off all the time, plenty of chances to move up if you really want to

Cons

They don't listen to their employees very well, management is all related practically, the pay is fine for that type of job but the raises are laughable, certain people are listened to over others

1.0
Jun 18, 2014
Recommend
CEO approval
Business Outlook

Pros

Some locations good about promoting internally. Many managers were quick to notice employees who stood out from the rest, both good and bad. Free food and paid breaks.

Cons

Often insane workload for the pay, and district managers who act on intimidation and negativity rather than positive reinforcement. I was told numerous time I was being trained for management, but those promises were never seen through. I was often treated like a factory worker. And managers were quick to chew out anyone who they deemed a cog in the machine. The restaurant is incredibly dirty, and while management says it was just our restaurant I heard similar complaints from other locations. We had at least a dozen mice, and on at least one occasion maggots in our drains. The dish area is often covered in rotting dishwater and used pans of raw meat. The floors leave my shoes smelling like death no matter how I wash them. If the job paid more it would be tolerable, but it's a job that pays low enough to keep their employees fighting for hours. One of my least favorite jobs ever.

Viewing 205 - 207 of 21,632 Reviews

Glassdoor has 22,136 Chipotle reviews submitted anonymously by Chipotle employees. Read employee reviews and ratings on Glassdoor to decide if Chipotle is right for you.