Chipotle reviews

3.4

54% would recommend to a friend

(21,632 total reviews)
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Scott Boatwright

54% approve of CEO

42% positive business outlook

Chipotle has an employee rating of 3.4 out of 5 stars, based on 21,632 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chipotle employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

22K reviews
1.0
Aug 14, 2014
Recommend
CEO approval
Business Outlook

Pros

All the pros are now were in the past. sadly no pros.

Cons

Working here as a salary manager took over my life. I moved here to be closer to my family who now lives 2 minutes away from me and guess what I saw them more when I was living in another state. Sad! so much for your "people culture". Second, I have not work less than 65-70 hours a week since I got into this mess ( you guys pay me for 50 hours). Salary managers are expected to live in the store. My current store now is dealing with a restaurateur who cannot decide if he wants to stay with the company or not due to his "mental issue". This person has walked out twice and still has a job! He has been off for almost 3 months! Just abandoned his store and still has a job! People go through tough times, I get! All humans do! But my god, know when someone is taking advantage of the "restaurateur perks". For us who has to wait and work long hours everyday is just not fair anymore! I am tired and the crew he abandoned is tired! I am asked to worked more than what I am getting paid for! i am asked to work 6 days, sometimes more coz no one can help? I do what I can for the restaurant's needs but I will not kill myself working covering for this mess. And at the end of the day, I am still not doing enough! Do you have any idea what you dumped in my lap? Understaffed store with no managers? What do you think I am? A machine! way to set people for success!!! The crew wants to all walk out! Oh we have a salsa cooler that's broken that's been in the back dumpster, I was told I have to find a junk yard that will take it? that's not my job! is that a joke! Since when has it been a manager's job to dispose commercial equipment? Am I suppose to rent a truck and pay with my own money to have someone haul it away?

2.0
Aug 7, 2014
Recommend
CEO approval
Business Outlook

Pros

-Opportunities to work many different hours (as early as 7am, as late as midnight). -Opportunities to work different positions and not be perpetually stuck in one place. -Free meal every time you work, no matter how small (eg. 2hrs long) the shift is. -Training manuals clearly outline expectations and timelines to get certified for each position. -The interviewing process ensures that you'll get along with the majority of your coworkers.

Cons

-Erratic scheduling. Management will expect you to come in during times you aren't scheduled to work. I didn't feel empowered to put my foot down, at first...I thought I was screwing up and putting down the wrong dates and times in my calendar. But after the 3rd time I was told to cancel obligations to come in and work, I began taking home a hard copy of the schedule each week. To my shock (and relief that I wasn't imagining things after all), I realized that management would change or add shifts behind my back and not tell me until the night before or (more commonly) the day of. There were even a few times when I came in to work a scheduled shift but wasn't listed on the sheet that divides tasks among everyone working that shift. After the 5th+ scheduling mishap, I quit. (See "Advice to Management" for more.) -Frustratingly slow to move up the ladder. During peak hours at a busy restaurant, it makes sense to assign respective tasks only to those that accomplish them fast and well. Unfortunately, this makes training very challenging to get through on time, even if you are following up with management on your progress. Training for one position I was assigned, according to the manual, was supposed to take about a week. It took me a month. -Inconsistent standards. One manager may teach you to do something one way, and when another manager sees how you accomplish the task, they berate you and tell you to do it their way. Only to get criticized again by the first manager, when they see your new way of doing that task. -Little to no tips (customers can't tip with plastic, only cash)...and we're serving literally hundreds of people. -I noticed that male Crew Members are generally assigned to back of house (kitchen) positions, while females hold front of house (line) ones...

4.0
Aug 2, 2014
Recommend
CEO approval
Business Outlook

Pros

Good pay, paid breaks, free food

Cons

Bad GM = Bad experience. Sometimes we ran out of food it got so busy...

Viewing 202 - 204 of 21,632 Reviews

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