Is Choice Hotels a good company to work for?

Choice Hotels has an overall rating of 3.4 out of 5, based on over 1,235 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 61% of employees would recommend working at Choice Hotels to a friend and 44% have a positive outlook for the business. The best reviews about Choice Hotels have been left by employees working as Intern , General Manager and Front Desk Manager .

Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Choice Hotels?

61% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (33) , Front Desk Receptionist (31) , Night Auditor (27) , Software Engineer (22) , Housekeeper (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (14) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 76 reviews)); "Great work life balance and you will use some of the top tech in hospitality." ((in 53 reviews)); "The people and culture at Choice are great!" ((in 42 reviews)); "Great staff all the time" ((in 25 reviews)); "A great team at the hotel!" ((in 17 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 49 reviews)); "there was bad management." ((in 49 reviews)); "part time work and low pay" ((in 45 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 21 reviews)); "Low salary compared to other in market" ((in 19 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

What are the top reviewed Choice Hotels locations?

Rockville , Phoenix , Scottsdale , Silver Spring , Chicago , New York , Denver , Nashville , Bethesda , Atlanta , North Bethesda , Virginia Beach , Omaha , Washington , Houston , Rapid City , Lynchburg , Austin , Indianapolis , Allentown , Pittsburgh , Jacksonville , Minot , Moline , Wytheville , Dumfries , Kansas City , Mesa , Tucson , Norman

Choice Hotels reviews

3.4

61% would recommend to a friend

(1,127 total reviews)

Patrick Pacious

69% approve of CEO

44% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,127 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews

5.0

Aug 22, 2021

Great Company

Guest service representative

Recommend

CEO approval

Business Outlook

Pros

I work with a great group of people and I so far, working for Choice Hotels has been great!

Cons

The salary could be better.

Choice Hotels Response

4y

Thank you for your time to provide your review. We strive to foster an environment where associates can feel welcome, wanted, and respected. Your comments are valuable to us and will be reviewed by Human Resources.

3.0

Aug 16, 2021

Good Job

Agm-operations

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, pay, good environment, team work, great owner, easy to get days off

Cons

long hours, no weekend off, work life balance, minimum to no benefits

Choice Hotels Response

4y

Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands, and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.

5.0

Aug 15, 2021

I love working here!

Rfp specialist

Recommend

CEO approval

Business Outlook

Pros

This environment is supportive and offers many opportunities to grow professionally.

Cons

Aggressive sales environments can be stressful, but I think this team does a great job of taking into consideration the bigger picture of everyone pitching in to accomplish a common goal.

Choice Hotels Response

4y

We’re glad you see Choice as a place where you can grow and develop. Thank you for taking the time to share your experience.

Viewing 349 - 351 of 1,127 Reviews

Jobs at Choice Hotels

Housekeeping Attendant Hotel

Receptionist-Front Desk

Housekeeping Team Member

Choice Hotels

Choice Hotels reviews

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