Is Choice Hotels a good company to work for?

Choice Hotels has an overall rating of 3.4 out of 5, based on over 1,235 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 61% of employees would recommend working at Choice Hotels to a friend and 44% have a positive outlook for the business. The best reviews about Choice Hotels have been left by employees working as Intern , General Manager and Front Desk Manager .

Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Choice Hotels?

61% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (33) , Front Desk Receptionist (31) , Night Auditor (27) , Software Engineer (22) , Housekeeper (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (14) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 75 reviews)); "Great work life balance and you will use some of the top tech in hospitality." ((in 51 reviews)); "Great opportunity and culture there" ((in 41 reviews)); "Friendly staff to work for." ((in 28 reviews)); "Flexible hours depending on manager;" ((in 15 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 51 reviews)); "Low pay and no forward opportunity" ((in 46 reviews)); "there was bad management." ((in 46 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 22 reviews)); "Low salary compared to other in market" ((in 18 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

What are the top reviewed Choice Hotels locations?

Rockville , Phoenix , Scottsdale , Silver Spring , Chicago , New York , Denver , Nashville , Bethesda , Atlanta , North Bethesda , Virginia Beach , Omaha , Washington , Houston , Rapid City , Lynchburg , Austin , Indianapolis , Allentown , Pittsburgh , Jacksonville , Minot , Moline , Wytheville , Dumfries , Kansas City , Mesa , Tucson , Norman

Choice Hotels reviews

3.4

61% would recommend to a friend

(1,127 total reviews)

Patrick Pacious

69% approve of CEO

44% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,127 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews

3.0

Feb 26, 2020

Great opportunity

General manager

Recommend

CEO approval

Business Outlook

Pros

Good salary with advancement opportunities

Cons

Long hours with no insurance

Choice Hotels Response

6y

Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.

5.0

Feb 19, 2020

Great culture

Software engineer

Recommend

CEO approval

Business Outlook

Pros

The people are great and work life balance is fantastic

Cons

Little below average on the pay scale for

Choice Hotels Response

6y

Thank you for your review. People are Choice’s most valuable asset and we are pleased to hear that you enjoy our culture. We will share your feedback with our Human Resources team.

1.0

Feb 11, 2020

Worst Leadership with favoritism and racism

Manager

Recommend

CEO approval

Business Outlook

Pros

The old leadership was good. Cheap hotels.

Cons

Being part of Asian origin, this company talks about inclusion and diversity but i see that only in talks. White people who talk more and work less are promoted while people like me with H1 sponsorship are working super hard with no recognition and promotion. I will quit the company once i get my H1 transfer done. Racism everywhere. Shame on the company.

Choice Hotels Response

6y

Thank you for sharing your feedback. The umbrella of our corporate values is to welcome and respect everyone and we are very disappointed to hear about your experience. We take these concerns very seriously and will share your thoughts with HR and the executive leadership. As a current employee, we highly recommend that you reach out to your HR business partner in order to address your personal experience so we can further understand and effectively address your concerns

Viewing 487 - 489 of 1,127 Reviews

Jobs at Choice Hotels

Front Desk Receptionist

Receptionist-Front Desk

Front Desk 7 am to 3pm

Choice Hotels

Choice Hotels reviews

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Great culture

Worst Leadership with favoritism and racism

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