Is Choice Hotels a good company to work for?

Choice Hotels has an overall rating of 3.4 out of 5, based on over 1,235 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 61% of employees would recommend working at Choice Hotels to a friend and 44% have a positive outlook for the business. The best reviews about Choice Hotels have been left by employees working as Intern , General Manager and Front Desk Manager .

Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Choice Hotels?

61% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (33) , Front Desk Receptionist (31) , Night Auditor (27) , Software Engineer (22) , Housekeeper (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (14) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 80 reviews)); "Good work life balance (depending on the team you're working for)" ((in 45 reviews)); "Great opportunity and culture there" ((in 42 reviews)); "Friendly staff to work for." ((in 25 reviews)); "A great team at the hotel!" ((in 18 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 52 reviews)); "there was bad management." ((in 48 reviews)); "Low pay and no forward opportunity" ((in 45 reviews)); "Low salary compared to other in market" ((in 18 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 18 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

What are the top reviewed Choice Hotels locations?

Rockville , Phoenix , Scottsdale , Silver Spring , Chicago , New York , Denver , Nashville , Bethesda , Atlanta , North Bethesda , Virginia Beach , Omaha , Washington , Houston , Rapid City , Lynchburg , Austin , Indianapolis , Allentown , Pittsburgh , Jacksonville , Minot , Moline , Wytheville , Dumfries , Kansas City , Mesa , Tucson , Norman

Choice Hotels reviews

3.4

61% would recommend to a friend

(1,127 total reviews)

Patrick Pacious

70% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

3.1

Work/Life balance

3.1

Senior management

3.0

Compensation and benefits

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,127 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

2.0

Feb 27, 2018

Senior Director

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Interesting industry. A lot of good people. Those at the director and above level can make a ton of money through stock options - if you aren't getting stock options this place isn't worth it. VP who ran my department never stayed past 5pm so work-life balance is great.

Cons

Layoffs were common and done with no rhyme or reason - company should have a longer-term perspective given the family that controls half its stock isn't sweating quarterly performance. Big-time favoritism in certain departments.

3.0

Feb 18, 2018

Franchised privately or Part of Chain?

Night auditor/front desk agent

Recommend

CEO approval

Business Outlook

Pros

The Choice Advantage system is very easy to learn and use. It is one of the better hotel systems. You also can receive discounts towards rooms that are decently priced anywhere in the country.

Cons

This job does not pay much so lay pay is a problem. You have to pay for quality workers. Training is not always sufficient or the workers are not dedicated at all times.

Choice Hotels Response

7y

Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.

3.0

Feb 17, 2018

Decent company. Low pay, lack of caring for employees, horrible customer service

Night auditor/front desk agent

Recommend

CEO approval

Business Outlook

Pros

Employee discount is pretty nice. It depends where you go and when to what discount you get. Sometimes, it's not worth using as some of the hotels offered are downright nasty. Get to meet different people from all walks of life Gain valuable experience in the hospitality industry

Cons

Low pay Have to deal with occasional rude and unhappy customers no matter what you do Because many if not all Choice Hotels are run independently, some areas offer better working environments than others. Unfortunately, mine isn't great.

Choice Hotels Response

7y

Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.

Viewing 607 - 609 of 1,127 Reviews

Jobs at Choice Hotels

Overnight Laundry Attendant

Front Desk Receptionist

Choice Hotels

Choice Hotels reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Senior Director

Franchised privately or Part of Chain?

Decent company. Low pay, lack of caring for employees, horrible customer service

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