Choice Hotels reviews

3.4

61% would recommend to a friend

(1,127 total reviews)
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Patrick Pacious

70% approve of CEO

44% positive business outlook

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,127 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews
3.0
Jan 4, 2018

DFS

Recommend
CEO approval
Business Outlook

Pros

Meet new people and help them realize their dream of being a hotel owner

Cons

Very “closed door” operation, sales is not involved in the quota process

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Choice Hotels Response
8y
Thank you for taking the time to provide a review. We value your thoughts and will share your perspective with the appropriate executive leadership.
1.0
Dec 25, 2017

Software Engineer II.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Awesome hotel discounts and thats about it

Cons

Worst leadership. The new CIO is a people person, but thats about it. He has not brought any changes to the organization. He seems genuine in engaging people, but his leadership is not. He needs to hire good people who can bring the culture up. He has brought a new build leader from Wells Fargo. The few interactions I had with her, she was very hierarchical and bossy! She thinks too much about herself and looks down on people. She is not going to fit Choice culture for sure if she thinks high of her. He brought another leader for Run in my organization, who was hierarchical and bossy as well! He has no value for people and is highly toxic. I am glad i did not work for him directly, but I did see my manager having trouble with him. I did not leave because of these people, but if these people dont change, many people reporting to them will leave for sure.

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Choice Hotels Response
8y
Thank you for your feedback. We value your perspective and have shared your review with executive leadership.
4.0
Dec 10, 2017
Recommend
CEO approval
Business Outlook

Pros

This Federal Way Property is very well kept. Exceptional staff with customer service knowledge. Pleasant Clientele on a daily basis.

Cons

A new company recently purchased this property. Change in effective policies. Ineffective management team. There is no benefits provided. No health insurance nor high enough wages to cover basic health care. No dental, No vision. No 401k or retirement plans in place. No room for growth in this industry. Favoritism at this specific location with preferred employees. No security on property.

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Choice Hotels Response
8y
Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.
Viewing 622 - 624 of 1,127 Reviews

Glassdoor has 1,235 Choice Hotels reviews submitted anonymously by Choice Hotels employees. Read employee reviews and ratings on Glassdoor to decide if Choice Hotels is right for you.