Choice Hotels reviews

3.4

61% would recommend to a friend

(1,127 total reviews)
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Patrick Pacious

69% approve of CEO

44% positive business outlook

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,127 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Apr 27, 2017
Recommend
CEO approval
Business Outlook

Pros

Choice in general seems to care about employees, great benefits, events on occasion and they're working on bringing salaries up to market rate

Cons

Incredibly slow to move, several departments have had to wait months just to get approval to replace an employee that's left, people are leaving left and right and it's taking forever to replace them. Our management pretends to care but it has become pretty blatant that our complaints and requests are not being dealt with. Employees that treat others terribly are not dealt with if they are good sales people or get a lot of work done making for a really miserable work environment. Our entire team is applying elsewhere says it all.

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Choice Hotels Response
9y
Thank you for your feedback. In an effort to drive positive business outcomes, our organization has gone through some change recently and we thank you for your patience and agility as we are all adapting. We encourage you to please visit your HR business partner to walk through some of your specific concerns as we are here to help.
3.0
Apr 26, 2017
Recommend
CEO approval
Business Outlook

Pros

Great office atmosphere and most employees want you to succeed

Cons

Many changes still going on and need to be worked out before.

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Choice Hotels Response
9y
Thank you for your review. We will share your feedback with HR and leadership, and we hope that you will reach out to your HR business partner to resolve your concerns; we are here to help.
1.0
Apr 21, 2017

Software Engineer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I started during the hiring boom in 2015 and the first year was great! Promoted with a sizable salary increase after four months. My manager for the first year was knowledgable, personable and was great at keeping his three teams engaged and aware. My direct leadership now is really in a tough spot between trying to keep the team pacified while upper leadership communicating that everyone is a commodity. It's unfortunate that a lot of very talented and respected technologists have left the company.

Cons

A year in, around July 2016, the rate of people leaving the company voluntarily or involuntarily exploded! Three managers terminated and another left within three weeks. Directors the same ... Some ex-American Express employees have imported the toxicity of that environment. Gross favoritism in the fact that unqualified pets from leadership's "last" company brought in. Attrition in the run organization to the tune of almost 10% in the first quarter alone! When there is an all team meeting with 100+ people in attendance and a director outlines leadership's goals for the year include defining succession plans for everyone. I read this bullet before it was addressed and figured for sure it was a typo and meant success. Nope! So leadership is going to address low morale and 10% attrition by communicating, with sending the message that you're temporary.

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Choice Hotels Response
8y
Thank you for leaving this review. Choice utilizes succession planning to identify future leaders in the company. We feel it is important to identify employees who have the skills that can help them move up in our organization or onto other positions. We will pass along the feedback to the IT leadership to make sure they are communicating why succession planning is put in place in case others are unclear. We appreciate your honest feedback and opportunity to make things better for others.
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Glassdoor has 1,235 Choice Hotels reviews submitted anonymously by Choice Hotels employees. Read employee reviews and ratings on Glassdoor to decide if Choice Hotels is right for you.