Is Choice Hotels a good company to work for?

Choice Hotels has an overall rating of 3.4 out of 5, based on over 1,235 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 61% of employees would recommend working at Choice Hotels to a friend and 44% have a positive outlook for the business. The best reviews about Choice Hotels have been left by employees working as Intern , General Manager and Front Desk Manager .

Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Choice Hotels?

61% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (33) , Front Desk Receptionist (31) , Night Auditor (27) , Software Engineer (22) , Housekeeper (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (14) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 79 reviews)); "Great work life balance and you will use some of the top tech in hospitality." ((in 49 reviews)); "The people and culture at Choice are great!" ((in 41 reviews)); "Great staff all the time" ((in 23 reviews)); "Great flexible hours to accommodate college student schedule" ((in 13 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 51 reviews)); "there was bad management." ((in 48 reviews)); "Low pay and no forward opportunity" ((in 40 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 23 reviews)); "Low salary compared to other in market" ((in 21 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

What are the top reviewed Choice Hotels locations?

Rockville , Phoenix , Scottsdale , Silver Spring , Chicago , New York , Denver , Nashville , Bethesda , Atlanta , North Bethesda , Virginia Beach , Omaha , Washington , Houston , Rapid City , Lynchburg , Austin , Indianapolis , Allentown , Pittsburgh , Jacksonville , Minot , Moline , Wytheville , Dumfries , Kansas City , Mesa , Tucson , Norman

Choice Hotels reviews

3.4

61% would recommend to a friend

(1,127 total reviews)

Patrick Pacious

69% approve of CEO

44% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,127 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews

5.0

Apr 29, 2017

Front office

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

Meet new people , discounts, experience,

Cons

Can't get anywhere , managers hold you down

Choice Hotels Response

9y

Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.

4.0

Apr 29, 2017

Software Engineer II

Software engineer ii

Recommend

CEO approval

Business Outlook

Pros

Employee rates for hotel stays

Cons

No year end or performance bonus

Choice Hotels Response

9y

Thank you for your positive review! We are glad you enjoy your hotel discounts. Although some positions at Choice do not offer a year end performance bonus, we do offer performance incentive pay throughout the year via our Star Award program. For more information, please see your HR business partner or visit our intranet for details.

1.0

Apr 28, 2017

Worst hotel brand I've ever worked for!

Sales manager

Recommend

CEO approval

Business Outlook

Pros

Employee travel discounts are OK, but I would never stay at any Choice hotel chain because they are all below economy brands.

Cons

Choice corporate office has no urgency in replying to hotel properties. I'm in the Sales Dept and it takes up to 3-days for someone to respond back to you from the RFP help desk...3 days!! They really need to increase their employees to help assist with the volume of requests/questions sent from properties. When you need to load rates into the GDS system you have to contact your DCM for LNR's and the RFP dept for national accounts. It would save so much time if Choice would allow each property to submit GDS forms for approval and go from there...Choice really needs to step up their game by working more efficiently. I placed an order for sales collateral. It has been over a month and I still have not received my order. I sent an email to "choicemarkit" and the agent said it normally takes over a month for any collateral to be shipped out. ??? A MONTH!!! That is insane... My review title says it all. WORST HOTEL BRAND TO WORK FOR.

Choice Hotels Response

9y

Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you are employed.

Viewing 697 - 699 of 1,127 Reviews

Jobs at Choice Hotels

Receptionist-Front Desk

Front Desk 7 am to 3pm

Choice Hotels

Choice Hotels reviews

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Ratings by demographic groups

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Front office

Software Engineer II

Worst hotel brand I've ever worked for!

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