Is Choice Hotels a good company to work for?

Choice Hotels has an overall rating of 3.5 out of 5, based on over 1,233 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 61% of employees would recommend working at Choice Hotels to a friend and 44% have a positive outlook for the business. The best reviews about Choice Hotels have been left by employees working as Intern , General Manager and Front Desk Manager .

Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Choice Hotels?

61% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (33) , Front Desk Receptionist (31) , Night Auditor (27) , Software Engineer (22) , Housekeeper (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (14) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 82 reviews)); "Good work life balance (depending on the team you're working for)" ((in 48 reviews)); "The people and culture at Choice are great!" ((in 46 reviews)); "Friendly staff to work for." ((in 23 reviews)); "A great team at the hotel!" ((in 16 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 50 reviews)); "there was bad management." ((in 48 reviews)); "part time work and low pay" ((in 44 reviews)); "Low salary compared to other in market" ((in 20 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 20 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

What are the top reviewed Choice Hotels locations?

Rockville , Phoenix , Scottsdale , Silver Spring , Chicago , New York , Denver , Nashville , Bethesda , Atlanta , North Bethesda , Virginia Beach , Omaha , Washington , Houston , Rapid City , Lynchburg , Austin , Indianapolis , Allentown , Pittsburgh , Jacksonville , Minot , Moline , Wytheville , Dumfries , Kansas City , Mesa , Tucson , Norman

Choice Hotels reviews

3.5

61% would recommend to a friend

(1,125 total reviews)

Patrick Pacious

69% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,125 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Choice Hotels has an employee rating of 3.5 out of 5 stars, based on 1,125 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews

2.0

Mar 20, 2017

Be very careful if you work for Global Sales

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Paid fairly for job that I had.

Cons

constant turnover in Global Sales department, lots of people in charge that never worked for a hotel so their depth of understanding is minimual

Choice Hotels Response

9y

Thank you for your feedback and acknowledging our total rewards program; as we market price all positions here at Choice. We will be sure to share your thoughts regarding our global sales department and encourage you to reach out to your former HR business partner should you desire to elaborate on your feedback. Best of luck with your future career endeavors.

2.0

Feb 22, 2017

SkyTouch Review

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I tried reviewing SkyTouch and Glassdoor wrote "SkyTouch was recently acquired by Choice Hotels," and that this review will go under Choice. I don't have an opinion of Choice's CEO, and SkyTouch's CEO just quit last week. The new CEO seems enthusiastic, but it's too soon to tell what kind of leader he will be. Pros: Kind people, company interested in promoting within, above-average benefits, good office location, ping pong table.

Cons

SkyTouch let many employees go in December, and then for months there was radio silence from upper management. Lots of speculation about additional layoffs and Choice shutting us down. The lack of communication and the way the layoffs were handled contributed to people quitting. Priorities shift constantly, and development teams are regularly reorganized, so things get messy and chaotic. The Product team lacks knowledge and energy, working with them can be difficult.

1.0

Feb 12, 2017

Please get in touch with "Sky Touch" - This is not about CHOICE Hotels - but SKYTOUCH

Chief cook and bottle washer

Recommend

CEO approval

Business Outlook

Pros

Lot of lip service about great quality of work life balance. Supposidly great technology but only for the parent company Choice Advantage. A food truck every 2 weeks. Every now and then there are some team events. Every now and then means every 6 months. SkyTouch's PMS is fantastic. Leadership at SkyTouch is :LowTouch" after they fired the only team that new what to do.

Cons

There are not enough spaces to speak of the cons. Basically, SkyTouch is out of touch. Wheels are falling off. I love CHOICE Hotels but the leadership of SkyTouch is dismall. SkyTouch 's PMS can do so well. WHY DID YOU FIRE THE LEADERSHIP TEAM THAT KNEW HOW TO TURN SKY TOUCH AROUND ! What is wrong with you folks Choice !!!. What's left is not SkyTouch - HellTouch

Choice Hotels Response

9y

Thank you for your feedback. We take your review seriously, and we will share your concerns with our HR team and leadership.

Viewing 76 - 78 of 1,125 Reviews

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Be very careful if you work for Global Sales

SkyTouch Review

Please get in touch with "Sky Touch" - This is not about CHOICE Hotels - but SKYTOUCH

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