Is Choice Hotels a good company to work for?

Choice Hotels has an overall rating of 3.5 out of 5, based on over 1,233 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 61% of employees would recommend working at Choice Hotels to a friend and 44% have a positive outlook for the business. The best reviews about Choice Hotels have been left by employees working as Intern , General Manager and Front Desk Manager .

Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Choice Hotels?

61% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (33) , Front Desk Receptionist (31) , Night Auditor (27) , Software Engineer (22) , Housekeeper (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (14) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 82 reviews)); "Good work life balance (depending on the team you're working for)" ((in 48 reviews)); "The people and culture at Choice are great!" ((in 46 reviews)); "Friendly staff to work for." ((in 23 reviews)); "A great team at the hotel!" ((in 16 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 50 reviews)); "there was bad management." ((in 48 reviews)); "part time work and low pay" ((in 44 reviews)); "Low salary compared to other in market" ((in 20 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 20 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

What are the top reviewed Choice Hotels locations?

Rockville , Phoenix , Scottsdale , Silver Spring , Chicago , New York , Denver , Nashville , Bethesda , Atlanta , North Bethesda , Virginia Beach , Omaha , Washington , Houston , Rapid City , Lynchburg , Austin , Indianapolis , Allentown , Pittsburgh , Jacksonville , Minot , Moline , Wytheville , Dumfries , Kansas City , Mesa , Tucson , Norman

Choice Hotels reviews

3.5

61% would recommend to a friend

(1,125 total reviews)

Patrick Pacious

69% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,125 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Choice Hotels has an employee rating of 3.5 out of 5 stars, based on 1,125 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews

5.0

Nov 28, 2016

Depends on department

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Worked with some nice people.

Cons

Significant turnover in Global Sales, largely the result of a bully SVP.

Choice Hotels Response

9y

Thank you for your review. We take feedback seriously at Choice. We will share your review with our HR team and leadership.

1.0

Jan 27, 2015

Out of touch with reality

Director

Recommend

CEO approval

Business Outlook

Pros

Number of different jobs to apply for.

Cons

Company does not care about its employees. They have been laying off employees every November for the past 8 years, then 2 years ago they bought two new buildings for their headquarters in Maryland and Arizona. The current CEO nor his Vice Presidents do not seem to care about who has a job or not. The Health insurance package they changed to is terrible. Constant in-fighting at the corporate offices. They put on a false front that they care about families but the truth is they don't. Your job is never secure.

1.0

Jan 19, 2013

Dysfunctional company; highly political and unskilled senior management

Manager

Recommend

CEO approval

Business Outlook

Pros

It was a paycheck; You are better off lying low and doing nothing to survive.

Cons

Company profit totally focused on selling franchises; franchisees pay fees and receive little benefit. Marketing and Product management is a nonstrategic joke. Most talented associates have quit. One of htose companies that talk about their "values" while everyone from the top down tries to out maneuver one another

Viewing 79 - 81 of 1,125 Reviews

Jobs at Choice Hotels

Front Office Representative

La Crosse, WI

View job

Choice Hotels

Choice Hotels reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Depends on department

Out of touch with reality

Dysfunctional company; highly political and unskilled senior management

Jobs at Choice Hotels

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