Is Choice Hotels a good company to work for?

Choice Hotels has an overall rating of 3.5 out of 5, based on over 1,233 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 61% of employees would recommend working at Choice Hotels to a friend and 44% have a positive outlook for the business. The best reviews about Choice Hotels have been left by employees working as Intern , General Manager and Front Desk Manager .

Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Choice Hotels?

61% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (33) , Front Desk Receptionist (31) , Night Auditor (27) , Software Engineer (22) , Housekeeper (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (14) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 69 reviews)); "Great opportunity and culture there" ((in 44 reviews)); "Great work life balance and you will use some of the top tech in hospitality." ((in 43 reviews)); "Great staff all the time" ((in 22 reviews)); "A great team at the hotel!" ((in 18 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 53 reviews)); "Low pay and no forward opportunity" ((in 46 reviews)); "there was bad management." ((in 43 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 19 reviews)); "Low salary compared to other in market" ((in 17 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

What are the top reviewed Choice Hotels locations?

Rockville , Phoenix , Scottsdale , Silver Spring , Chicago , New York , Denver , Nashville , Bethesda , Atlanta , North Bethesda , Virginia Beach , Omaha , Washington , Houston , Rapid City , Lynchburg , Austin , Indianapolis , Allentown , Pittsburgh , Jacksonville , Minot , Moline , Wytheville , Dumfries , Kansas City , Mesa , Tucson , Norman

Choice Hotels reviews

3.5

61% would recommend to a friend

(1,125 total reviews)

Patrick Pacious

69% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,125 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Choice Hotels has an employee rating of 3.5 out of 5 stars, based on 1,125 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews

1.0

Feb 7, 2022

Do your research

Manager

Recommend

CEO approval

Business Outlook

Pros

Good work life balance (depending on the team you're working for)

Cons

Extreme favoritism. Don't take my word for it, go ahead and do your research and count the number Directors and Senior Directors that are from a Chicago based airline company. Also, while you're at it, check if you see the same background in the C Suite. That basically tells you what's going on there.

Choice Hotels Response

4y

Thank you for taking the time to share your perspective. We're sorry you had this experience. At Choice, we wholeheartedly believe our associates are the key to our success, and we value everyone’s contribution. One of our top priorities is to create a working culture where associates can feel welcome, wanted, and respected. Your thoughts will be shared with HR and executive leadership.

3.0

Jun 28, 2021

Great benefits but crazy management

Sales operations analyst

Recommend

CEO approval

Business Outlook

Pros

Benefits, office and location, hotel discounts, technology

Cons

Management is constantly reorganizing and eliminating positions or whole entire teams only to rehire months later. The door is constantly swinging.

2.0

Mar 28, 2020

Worst place to work

Agent counselor

Recommend

CEO approval

Business Outlook

Pros

when work was over and lunch

Cons

bad pay no time off awful management

Choice Hotels Response

6y

Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.

Viewing 88 - 90 of 1,125 Reviews

Jobs at Choice Hotels

Hotel Front Desk Clerk

Front Desk Receptionist

Front Desk Receptionist

Receptionist-Front Desk

Choice Hotels

Choice Hotels reviews

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Reviews by job title

Do your research

Great benefits but crazy management

Worst place to work

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