Is Choice Hotels a good company to work for?

Choice Hotels has an overall rating of 3.5 out of 5, based on over 1,233 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 61% of employees would recommend working at Choice Hotels to a friend and 44% have a positive outlook for the business. The best reviews about Choice Hotels have been left by employees working as Intern , General Manager and Front Desk Manager .

Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Choice Hotels?

61% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (33) , Front Desk Receptionist (31) , Night Auditor (27) , Software Engineer (22) , Housekeeper (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (14) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 82 reviews)); "Good work life balance (depending on the team you're working for)" ((in 48 reviews)); "The people and culture at Choice are great!" ((in 46 reviews)); "Friendly staff to work for." ((in 23 reviews)); "A great team at the hotel!" ((in 16 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 50 reviews)); "there was bad management." ((in 48 reviews)); "part time work and low pay" ((in 44 reviews)); "Low salary compared to other in market" ((in 20 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 20 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

What are the top reviewed Choice Hotels locations?

Rockville , Phoenix , Scottsdale , Silver Spring , Chicago , New York , Denver , Nashville , Bethesda , Atlanta , North Bethesda , Virginia Beach , Omaha , Washington , Houston , Rapid City , Lynchburg , Austin , Indianapolis , Allentown , Pittsburgh , Jacksonville , Minot , Moline , Wytheville , Dumfries , Kansas City , Mesa , Tucson , Norman

Choice Hotels reviews

3.5

61% would recommend to a friend

(1,125 total reviews)

Patrick Pacious

69% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,125 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Choice Hotels has an employee rating of 3.5 out of 5 stars, based on 1,125 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews

1.0

Jan 22, 2024

Was Referred Multiple Times - Recruiting Was Nowhere to be Found

Applicant

Recommend

CEO approval

Business Outlook

Pros

Honestly, the job opportunity was very exciting for someone who has been on the market for over 6 months AND had multiple referrals internally.

Cons

No response to my app, no response to internal emails to recruiters introducing me to the hiring teams... nothing went well. I fell on deaf ears for over two months,

2.0

Apr 5, 2022

Leaders don't actually care about you

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nice office. Good benefits. The job was great, but not the people

Cons

I have to agree with another reviewer's comments below. I had the same experience. I found that people in the exact same role were hired to work remote while others are not allowed to. "Cons * anti-remote attitude from CEO (and Executive Leadership)... * ...yet, selectively hire some people fully remote while expecting other people to work in office, and when pressed for criteria on how these decisions are made, get non-answer spin from HR * if you are a woman, you will not get above middle management * pathetic covid response - only did the minimum to look like the org was concerned, while repeating "we are following CDC guidelines" over and over so it appeared they care * used to do feedback surveys but Choice stopped doing them because they didn't like the negative feedback (and never made any changes based on feedback)- and when employees in exit reviews give honest reasons for why they're leaving, HR gets angry and defensive Advice to Management Actually listen to the feedback you are getting and act on it. If the CEO/executive level is blocking any positive change, be honest and transparent with your employees about it. Quit trying to promote the company line."

2.0

Mar 11, 2022

Epitome of corporate dishonesty and greed

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

* tolerable placeholder while looking for a better job * relatively good work/life balance (though this varies wildly by team so your results may vary)

Cons

* anti-remote attitude from CEO... * ...yet, selectively hire some people fully remote while expecting other people to work in office, and when pressed for criteria on how these decisions are made, get non-answer spin from HR * pays far below market rate - don't expect an annual increase nor a bonus * if you are a woman, you will not get above middle management * pathetic covid response - only did the minimum to look like the org was concerned, while repeating "we are following CDC guidelines" over and over so it appeared they care * used to do feedback surveys but Choice stopped doing them because they didn't like the negative feedback - and when employees in exit reviews give honest reasons for why they're leaving, HR gets angry and defensive * no WFH stipend - your phone, internet, furniture, all WFH expenses are 100% on you

Choice Hotels Response

4y

Thank you for taking the time to share your perspective. We're sorry to hear your expectations were not met. Choice’s work-from-home policy depends on your role and the department you work for. Choice recognizes the importance of work-life balance and, therefore, offers telecommuting, in its sole discretion, as a viable work alternative. We value your thoughts and feedback and will share them with the HR and executive leadership.

Viewing 85 - 87 of 1,125 Reviews

Jobs at Choice Hotels

Hotel Front Desk Clerk

Front Desk Receptionist

Front Desk Receptionist

Receptionist-Front Desk

Choice Hotels

Choice Hotels reviews

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Was Referred Multiple Times - Recruiting Was Nowhere to be Found

Leaders don't actually care about you

Epitome of corporate dishonesty and greed

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