ChowNow reviews

Customer service performance metrics are unrealistic and create a mean-spirited environment in CS. This result is in poor customer service for restaurants and customers. There are favorites in this department. If you arent a favorite be prepared to spend your time cleaning up other CS agent's mistakes in an attempt to make their performance metrics. The customer service department misleads new hires by telling them most of their work will be with Restaurants. A majority of customer service calls are speaking to customers about refunds and fixing delivery mistakes by DoorDash and in-house delivery. The job posting for CS states, one weekend day a week. If you are scheduled on Mondays and a holiday falls on a Monday you are working while the rest of the company is OFF. No real advancement is CS. I also agree with another reviewer, on the following: When I first started here, everything was great. I quickly discovered what an absolute mess this organization is. The place is a free-for-all, and management and higher ups lack respect and care for the employees feelings. Everyone does what they want, and doesn't care who it affects. There is no accountability, and there are clear favorites in this company. "To Help Local Restaurants Thrive" it's a great mission, but that doesn't count if you are a Spanish-speaking restaurant. A massive percentage of locally-owned restaurants are owned by Spanish-speakers. ChowNow does not service them, or care to offer Spanish support/materials. You can't have such a mission if you don't care enough to make this a priority. There is such a misconception about growth opportunities here. There used to be, but that has quickly changed. ChowNow prides itself on diversity in it's hiring, but if you look at the Exec board and upper management, it's predominantly white middle aged men. Classic. ChowNow likes to pride itself on it's mission, transparency, and diversity, yet that's not what is actually happening here. Things have really gone down hill.

- Depending on your department, hitting goals can be stressful (along with the work itself). Many roles are client-facing, so be prepared to put your customer service face on even if you're not in the customer service department. - Depending on your department, unlimited paid vacation is not always unlimited due to staffing needs/needing to hit goals, so you need to get someone to cover your shifts sometimes or trade shifts with others. This isn't the end of the world, just takes more work. - And again, depending on your department, you may not always be able to participate in company outings or get all of the usual holidays off due to staffing needs (customer support is a 24/7 job). If you want to get a date off or attend a company outing that conflicts with your shift, better request it off quickly and/or work with getting your shift covered. - There is unlimited paid sick time but it was uncomfortable when I called in sick and was sometimes guilt-tripped for abandoning my team. Because of this, many times people would come to work sick and end up leaving before the end of their shift because they couldn't take their sore throat or whatever was ailing them anymore. Not sure if this was to prove to management that they actually were sick (instead of calling in and have people wonder if they were just playing hooky) or if we've been brainwashed as a society that missing school and/or work to take care of your health is bad, so people will come in and try regardless. For a company where the happiness of employees is valued, please don't guilt trip employees who need to take a day off for their health, whether physical or mental. - Pay could be better, but it's a growing startup so the hope is that base pay will improve for all. - This isn't quite a con (it makes sense why they do this) but more of a warning for those that hire in to one department and expect to seamslessly transfer to another department after they have some ChowNow experience. Not that it's impossible, but don't expect to hire in to one of the "easier" departments like CS and then transfer to Finance/Engineering/etc. within a few months. They hired you for what they hired you for, and they expect you to stay there and perform well for a while before you run off for another position. When you do well and express interest in transferring, you are supported in the interview process.