ChowNow reviews

2.4

17% would recommend to a friend

(283 total reviews)
avatar

Kanika Soni

12% approve of CEO

11% positive business outlook

ChowNow has an employee rating of 2.4 out of 5 stars, based on 283 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ChowNow employee rating is 38% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

283 reviews
1.0
Oct 27, 2025
Recommend
CEO approval
Business Outlook

Pros

- People culture led to hiring colleagues that were great to work and socialize with even if just for a short time - good networking - Codebase wasn’t the worst but representative of what happens when you have a 100 person team that shrinks to 30 over the years. They need to reduce the number of services.

Cons

- Company can’t find Product Market Fit so constantly chasing revenue experiments like putting up obnoxious ads to diners - Hiring quality seems to have gone downhill due to the above, impacting hires from the very top all the way down - Went from a CEO passionate about the product to someone that apparently admitted preferring competitors apps - Leadership town halls imply a weak or missing strategy from the top and frankly, word salad explanations for anything critical - Did I mention layoffs? They seem to be about every 6 months, plus they’ve forced out over half the leadership team since the start of the year.

3.0
Oct 21, 2025
Recommend
CEO approval
Business Outlook

Pros

The people here are incredible — true hard workers who genuinely care about helping restaurants succeed. Collaboration and creativity still thrive within individual teams despite the turbulence. The benefits are strong, and the LA headquarters is beautiful and thoughtfully designed.

Cons

Leadership has completely lost its way, and it shows. Poor decision-making has created instability, low morale, and a revolving door of layoffs that force remaining employees to wear multiple hats without support. The once-great company culture has deteriorated — what used to feel like a mission-driven startup now feels reactive and uncertain.

2.0
Oct 9, 2025

only constant is change

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company mission and legacy employee base culture

Cons

Company continues to find its way and is struggling to find solid ground post-2020 growth. Process changes and leadership changes are constant.

Viewing 13 - 15 of 283 Reviews

Glassdoor has 294 ChowNow reviews submitted anonymously by ChowNow employees. Read employee reviews and ratings on Glassdoor to decide if ChowNow is right for you.