ChowNow reviews

Quota attainment was to high and never checked. Upper management only gaslighted us till the end of all our demise. We warned our management what we were going through. No one listened at all. They only thought that old data from 2020 accurate to the market conditions we were calling on that wasn’t the case. It was really stressful not every having senior leadership listen to what we have to say and also create a toxic environment . I asked about what the data was behind my KPIs and how they got to me needing to attain them. I never got shown the data or the reason why the quota and KPIs were set up to make me fail. After knowing the things I was doing had set me up to fail. I thought this would be something management would look into. After only hitting quota only 3 times I knew that we had a problem because the leads and workflow was set up to make a SDR fail.

The US team leads are HARDLY available to offer support on calls. Don’t expect to EVER be able to escalate a call over to a supervisor or a team lead because they will say no. Don’t expect to be able to attend all-hands meetings as a CSR because there is “not enough coverage”. Don’t expect management to show you respect or encouragement because you produce good quality calls, they simply only care about your numbers. If you don’t take 800+ calls a month after being fully ramped expect to be placed on a PIP, even if you haven’t been employed longer than a year. They don’t offer any form of assistance or training on how to achieve such a ridiculous number and honestly it’s not worth trying. If you take any days off and it impacts your ability to reach the goal of 800+ calls, you will still be penalized so don’t expect to take too much time off here unless you plan on forcing 50+ calls into one day because you went on vacay.