ChowNow reviews

2.4

17% would recommend to a friend

(283 total reviews)
avatar

Kanika Soni

12% approve of CEO

11% positive business outlook

ChowNow has an employee rating of 2.4 out of 5 stars, based on 283 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ChowNow employee rating is 38% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

283 reviews
4.0
Mar 17, 2023

Ship Has Sailed

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Work/life balance - Truly awesome people. Some of the nicest people I have ever worked with across different teams. Felt like people really respected my time. - mission is great but the follow through and messaging needs work

Cons

- Growing pains of being a startup, even though the company is 12 years old. Pandemic grew the business but there wasn’t enough process, strategy or resources to capitalize on momentum. - Lack of a clear strategy especially for acquiring new consumers and retention - started the year (2022) positioned for growth and new staffing up, but ended up with layoffs twice - slow to zero backfill whenever someone resigned - new office but company is remote so only LA folks benefit. Should’ve invested more in marketing instead of overhead costs of an office.

1.0
Jan 17, 2023

Avoid this company

Recommend
CEO approval
Business Outlook

Pros

It's good to work with restaurants.

Cons

Restaurants dislike the product. Leadership is failing. No product direction. Company abuses the trust of its employees. Downward trajectory. Avoid at all costs!

5.0
May 5, 2021

Ethical tech that makes a difference

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

We really do come to work every day wanting to help local restaurants thrive. The mission is at the forefront of everything we do and I think that all departments have clear insight into what role they play in reaching our goals. Especially after the last year, I am so proud of how many restaurants we were able to keep open, when a commission-based platform would have shuttered them. Employees tend to stay here much longer than at other startups I’ve been at, and it’s not uncommon to see people changing departments to find where their strengths are best put to use. I have also seen employees leave to pursue other opportunities but then return to working at ChowNow, because the culture is that good. In my department, I have felt empowered to explore other interests that may not even relate to my current role, because we are encouraged to raise our hands and stay curious. I believe that our exec level has made smart long-term decisions with every round of investment, rather than getting distracted by trends or flash. Some other reviews have mentioned the CEO bringing politics into the workplace; I appreciate that I work for a company that takes an active, vocal role in uplifting and protecting women, minorities, and marginalized communities. Being a good human shouldn't be political.

Cons

Client-facing teams take a beating sometimes-- especially with the stress of the pandemic--and I wish that we had gotten more financial recognition for the extra work that was put in during this time. We have a great product that most restaurants love, but I wish that we had developed certain features much faster to keep up with the pandemic and other competitors. However, I hope to see this changing soon with the recent hiring of key execs.

Viewing 19 - 21 of 283 Reviews

Glassdoor has 294 ChowNow reviews submitted anonymously by ChowNow employees. Read employee reviews and ratings on Glassdoor to decide if ChowNow is right for you.