Pros
There are no pros whatsoever.
Cons
Horrible work life balance, forced return to office for no reason. Terrible benefits, every time I tried to use the insurance every doctor or dentist was not accepting new patients. Incompetent management that refuses to do scheduled performance reviews. Open flaunting of COVID procedures during the pandemic. Treated horribly by customers and internal employees you have to do tech support for. Expected to be working completely different emails and calls simultaneously. Ridiculous performance expectations that increase constantly (“today you did 30 emails, tomorrow you should do 35”). Technology is very outdated and breaks constantly, most of your job is redoing things on the backend because it broke on the front. Most employees know very little about how the systems we support work. Here was 1 employee who was knowledgeable and when they moved to a different department no one on our team knew anything. The agents also knew very little about the insurance they were selling. On top of it all the job is very boring and tedious, fixing the same 5 problems over and over again that will never change because they farmed their it team out to India because they are very cheap amid the IT team isn’t the ones who created the software we use. Stressful and tedious at the same time.
