Ciena reviews

Professional growth is limited after a certain level due to the company size and due to fact that turn over is low, a good thing generally, but not good for employee growth. Many management positions remain occupied by staff who is there for years and since company size does not grow too much, new management position don't become open easily. Also hiring processes are very slow and the organization spends too much time on hiring on open position. Result is that good management position don't become available and other technical positions are not filled fast enough. Chronic shortage of staff because of slow hiring that forces to work harder.

Bureaucracy introduced since the Nortel deal is breathtaking- no wonder Nortel went bust ! Middle management are mostly Nortel and its hard to workout who took over who. A huge change in the way customers are supported - an arrogant like it or lump it approach. Metrics a big focus, but CSAT & ESAT pretty much ignored.