Cintas reviews

New businesses sales rep is not a job, it's not a career - it is a way of life. You will need to work 50 - 100 hours a week if you are going to succeed. You will have to clean up, and follow up, where Cintas has operational short-comings. So you can sell all week, but that doesn't mean Cintas will get the products and services to customers - so you will often have to do it out of your personal vehicle, before or after hours, or on the weekends. Otherwise, it won't always get done. Your customers will be angry and want to cancel service which means your commission has to be paid back. Training is focused 90% on call scripts (this job is cold-calling from a cubicle). Very little training is on products or the pricing, so you have to figure that our yourself. The #1 priority is Phone Block which means you are forced to make cold calls from a cubicle even if your customers are calling you with problems. Management does not care, even though you are required to read a book titled, "The Sprit is the difference" where it lists Cintas principle objective is to, "exceed customer expectations." That is not true. Phone block, and new business is their priority - PROFIT - not customer service. Moreover, during Phone Block you are supposed to get 10 new appointments in that four hours - which no one can do. Most people you call transfer you voicemail, or tell you the decision-maker is unavailable. It's out of date tactics, and prospects get hammered all day long by other marketers selling: gas, electric, you name it. You are assigned a mentor who will even tell you to, "Inflate your numbers" because no one meets the requirement. There is tons of lying and exaggerating that go on. You territory is tiny. Very churn and burn. They constantly are hiring new sales reps because most quit in less than 36 months. Turnover is extremely high with the average sales rep only with the company 3 years, at most, before resigning. It is even shorter for the drivers who get burned out by the workload, long hours, and low pay. So your customers have constantly changing drivers who don't know their location, who is who, or what products they are supposed to get. The software applications are cheap and extremely slow. This means more time you must spend (outside of normal work hours) waiting on the slow system, and IT rarely can fix anything. Cintas pricing is significantly higher than the competition which makes taking customers from competitors extremely difficult. The VPs arbitrarily raise the "minimum" to say $50.00/stop which means competitors who don't have that minimum can play that card against you. Customers must sign a FIVE YEAR CONTRACT, which most people refuse to do. The mentality is MORE, MORE, MORE and FASTER, FASTER, FASTER... No matter how much you sell, you will hear something like, "I need double that." Thankless, zero gratitude, or reward.

Everything is a con in the first aid and safety division in Houston. All of the corporate character they preach is lies. They want you to rip off your customers and stuff their first aid cabinets. Every month they come up with a new ridiculous focus item to stuff in the cabinets. Last month is was liquid bandage, hand lotion, pain away (excedrin), and glucose. They claimed those items were immparitve to the health of people with diabetes. In reality the only thing that would actually help is the glucose. It’s funny they force you to sell two servings of glucose for $15!!! $.50 Pixy sticks is literally the exact same ingredient. Anyways, that’s just the unethical aspect of the company. The 2nd problem with Cintas is that they don’t care about the employees. In their mind they can easily replace their SSRs. They also act like they treat us amazing and boast abouy their 16k salar they pay us. It’s laughable. You make commission on top of that, most people are making under 40k bc they keep splitting people’s routes. There used to be SSRs that would make 55k plus, heck some people made 65k-75k, but once you make good money they will split your route. I seriously know people who can barely pay their mortgage now bc of their route splits. Our turnover rate was 66% a year ago, it’s probably even worse now. One average we lose at least one SSR a month. Management acts like we are an ethical company but they secretly are pushing us to sell things to our customers they don’t need. Not only that, but the internet is so much better for our customers. I feel like a used car salesmen when I sell a box of DayQuil for $65 when you can buy the same box on amazon or staples for $15. Literally everything we sell is marked up 600% bc our corporate is super greedy. Also, when you lower the price just a little bit you go from making 11% commission to 5%. So if you want to feed your family you have to sell it at the rip off price.