Is Citi a good company to work for as a Customer Service?

Customer Service professionals working at Citi have rated their employer with 3.5 out of 5 stars in 54 Glassdoor reviews. This is a lower than average score with the overall rating of Citi employees being 3.6 out of 5 stars. Search open Customer Service Jobs at Citi now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at Citi .

Does Citi pay Customer Service employees well?

Customer Service professionals rate their compensation and benefits at Citi with 3.3 out of 5 stars based on 54 anonymously submitted employee reviews. This is 8.7% worse than the company average rating for salary and benefits. Find out more about Customer Service salaries at Citi.

What are the top reviewed jobs at Citi?

Vice President (1989) , Analyst (1324) , Assistant Vice President (890) , Business Analyst (594) , Senior Vice President (540) , Manager (525) , Director (506) , Assistant Manager (476) , Customer Service Representative (434) , Officer (427) , Personal Banker (394) , Software Engineer (363) , Project Manager (355) , Intern (347) , Financial Analyst (335)

What are the pros of working at Citi according to real employee reviews?

"Benefits are good and to some extent if manage well the work balance can be good too." ((in 2783 reviews)); "Work life balance is good but it all depends on where you work and at your managers discretion." ((in 2242 reviews)); "The people are great and genuinely helpful and willing to contribute to your development as an analyst." ((in 2012 reviews)); "Good culture and people are easily approachable" ((in 1787 reviews)); "The pay is good and the facilties we are provided with are also good enough." ((in 1736 reviews))

What are the cons of working at Citi according to real employee reviews?

"The management was poor Very bureaucratic system with poor communication within management vertices and across teams" ((in 1310 reviews)); "(in 902 reviews) Sometimes the work can be long hours and stressful depending on which departments you are in" ((in 805 reviews)); "1. Managers in certain pockets can be bad or inexperienced" ((in 705 reviews)); "It's January and we got the news about why are bonuses are low because of the Consent Order from the U.S. Government." ((in 688 reviews)); "working late hours and weekend shifts; unreachable goals;" ((in 587 reviews))

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Citi

Citi Customer Service reviews

3.5

77% would recommend to a friend

(54 total reviews)

Jane Fraser

90% approve of CEO

81% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.3

Compensation and benefits

3.3

Career opportunities

3.1

Culture & values

3.1

Senior management

2.5

Work/Life balance

Customer Service In Service employees have rated Citi with 3.5 out of 5 stars, based on 54 company reviews on Glassdoor. This indicates that most Customer Service In Service professionals have a good working experience there. Citi is rated in line with the average (within 1 standard deviation) by Customer Service In Service professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

54 reviews

3.0

May 9, 2025

Salary

Customer service

Recommend

CEO approval

Business Outlook

Pros

Insurance unlimitted for staff and dependeny MYR30k per annum

Cons

Bonus and increment so little

4.0

Sep 23, 2024

Overall Good Place to Work

Customer service

Recommend

CEO approval

Business Outlook

Pros

Good environment / place to work in general

Cons

Ver fast paced, demaning environment dealing with corporate clients

4.0

Aug 30, 2024

Roles

Customer service

Recommend

CEO approval

Business Outlook

Pros

Work is very good and satisfying

Cons

If ur in sales it hard to meet the targets

Viewing 1 - 3 of 54 Reviews

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Part-Time Teller (20 Hours), Las Vegas Area

Customer Service Advocate - Train On-Site Home Office Program - Salary up to $21/hour

Bi-Lingual Client Service Officer Assistant Vice President

Part - Time Universal Banker (20 Hours) - Brooklyn Area

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Citi

Citi Customer Service reviews

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