Is Citi a good company to work for as a Customer Service?

Customer Service professionals working at Citi have rated their employer with 3.5 out of 5 stars in 54 Glassdoor reviews. This is a lower than average score with the overall rating of Citi employees being 3.6 out of 5 stars. Search open Customer Service Jobs at Citi now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at Citi .

Does Citi pay Customer Service employees well?

Customer Service professionals rate their compensation and benefits at Citi with 3.3 out of 5 stars based on 54 anonymously submitted employee reviews. This is 8.7% worse than the company average rating for salary and benefits. Find out more about Customer Service salaries at Citi.

What are the top reviewed jobs at Citi?

Vice President (1989) , Analyst (1324) , Assistant Vice President (890) , Business Analyst (594) , Senior Vice President (540) , Manager (525) , Director (506) , Assistant Manager (476) , Customer Service Representative (434) , Officer (427) , Personal Banker (394) , Software Engineer (364) , Project Manager (355) , Intern (348) , Financial Analyst (335)

What are the pros of working at Citi according to real employee reviews?

"Benefits are good and to some extent if manage well the work balance can be good too." ((in 2780 reviews)); "Work life balance is good but it all depends on where you work and at your managers discretion." ((in 2245 reviews)); "The people are great and genuinely helpful and willing to contribute to your development as an analyst." ((in 2000 reviews)); "The pay is good and the facilties we are provided with are also good enough." ((in 1740 reviews)); "Good salary if you are new joinee compared to the ones working there for past 10 years." ((in 1289 reviews))

What are the cons of working at Citi according to real employee reviews?

"The management was poor Very bureaucratic system with poor communication within management vertices and across teams" ((in 1301 reviews)); "(in 902 reviews) Sometimes the work can be long hours and stressful depending on which departments you are in" ((in 817 reviews)); "It's January and we got the news about why are bonuses are low because of the Consent Order from the U.S. Government." ((in 711 reviews)); "1. Managers in certain pockets can be bad or inexperienced" ((in 709 reviews)); "working late hours and weekend shifts; unreachable goals;" ((in 590 reviews))

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Citi

Citi Customer Service reviews

3.5

77% would recommend to a friend

(54 total reviews)

Jane Fraser

90% approve of CEO

81% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.3

Compensation and benefits

3.3

Career opportunities

3.1

Culture & values

3.1

Senior management

2.5

Work/Life balance

Customer Service In Service employees have rated Citi with 3.5 out of 5 stars, based on 54 company reviews on Glassdoor. This indicates that most Customer Service In Service professionals have a good working experience there. Citi is rated in line with the average (within 1 standard deviation) by Customer Service In Service professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

54 reviews

4.0

Aug 7, 2012

All is Well and Going Well. Let it Remain That Way

Customer service

Recommend

CEO approval

Business Outlook

Pros

Best group one can ever work with. Really a good place to learn new things everyday and to grow your career there.

Cons

Management with having ppl with more then 15 years working at the bank. They are treating the newcomers like small kids which just started primary 1. Sickening!

1.0

Jun 12, 2010

Avoid

Customer service

Recommend

CEO approval

Business Outlook

Pros

Fixed schedule week to week that you agree to when you do your training, healthcare that started on day one

Cons

Working in a call center means having to deal with a mundane mind-numbing set of job duties, no opportunities to advance, sub-standard pay and hostile management.

3.0

May 14, 2010

Benefits good... job will drive you insane.

Customer service

Recommend

CEO approval

Business Outlook

Pros

Benefits are good and the people i work with are great.

Cons

I work at a call center and it can literally drive you crazy. There alot of people that actually take prescription drugs in order to deal or leave on short term disability. Taking back to back calls for hours is just not enjoyable. Especially if the people you talk to are enraging and moronic yet make more money than you.

Viewing 52 - 54 of 54 Reviews

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Citi

Citi Customer Service reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

All is Well and Going Well. Let it Remain That Way

Avoid

Benefits good... job will drive you insane.

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