Citi reviews

3.6

65% would recommend to a friend

(36,519 total reviews)
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Jane Fraser

67% approve of CEO

57% positive business outlook

Citi has an employee rating of 3.6 out of 5 stars, based on 36,519 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citi employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

37K reviews
1.0
Apr 13, 2014
Recommend
CEO approval
Business Outlook

Pros

Excellent Cafeteria/Clinic/Gym at 388 and so so benefits.

Cons

Almost Everything Else. This place has one of the most toxic corporate cultures I've ever seen with around 80-90% of employees dissatisfied with their jobs. -Incompetent Senior Management; Senior management plays an annual game of musical chairs where they reshuffle/eliminate huge parts of the company instead of actually dealing with the real problems (kind of like demoing a building constantly instead of actually going in and making the necessary repairs) and in the process cause major disruptions to the functions of the company with any regard on how it actually impacts the operations of the company or the people employed. In many cases, they will come in with an exact opposite philosophy to that of their predecessor instead of establishing any sort of continuity. Not one project I've seen in my 10 years here has been driven to completion due to this constant half assing by Senior Management. This is not to mention that many of them happen to also be severe alcoholics that get wasted every day after work. Just visit one of the bars around Tribeca and you'll see them in droves downing cocktails and shots (while sloppily trying to hit on their female coworkers). The company is also highly bureaucratic with many layers of redundant management; what some of them do is an absolute mystery. -Sociopathic/Selfish Managers: I've only ever had one good manager in my time here that actually continued to drive my learning progress and allowed me to learn more than my actual function required. The majority of managers behave like pimps and are very controlling and territorial and will attempt to limit your growth as much as possible so that you don't become a potential threat to them or eventually leave them. They will also use you to benefit themselves and screw you over when they don't need you. Performance Reviews are based on how much you get along with them and how much you are will to play along with their selfishly motivated agendas. Teams/Divisions operate more like rival street gangs/fiefdoms that constantly compete with each other and will do what benefits them first and foremost before putting the company's interest first. It's no wonder the company needed a bailout and failed 2 stress tests. -Internal Mobility: This is pretty much an absolute joke. 99.9 %of internal positions are filled way before the job requisition hits the site. The hiring managers usually know who they want (based on politics & favoritism) and post the position up as a formality. HR is pretty much a useless and powerless function here that spews a bunch of politically correct jargon to make it appear like everything is fine and dandy. -Promotion based on Meritocracy: Another major sham. Any attempt at even defending this is an absolute insult to the many hard working individuals that get screwed over year after year on promotions. The company has a created a culture where it's become almost mandatory for you to leave for another company every 3-4 years in order to get a decent raise. If you do end up getting lucky with an internal move, your move is deemed "lateral" usually and you won't get any raise in pay or title. There is also a HUGE pay/compensation gap between Front Office and Back Office employees with Back Office getting screwed most of the time. The only REAL way to get promoted is if you come from a well off family that brings business to the company (like JP Morgan's Sons & Daughter's program) , have a father/uncle/boyfriend that works for a strong division and has a lot of pull with the hiring manager, or if you are a good looking girl that's willing to play eye candy (and possibly more) to fat middle aged sexually frustrated executives twice to three times your age. The latter is by far the quickest way to get promoted here. As a matter of fact, the higher up you go floor-wise at 388, the better looking the girls get (senior executives sit on the higher floors). I know a good looking girl that went from Analyst to VP in just one year and another that got hired as a VP with nothing but a degree in poetry and 0 experience in the financial industry.

1.0
Mar 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Pto, 401k match after one year. International bank. Dental/ medical. Many branches in Bay Area have some good managers. Have to write 20 words.

Cons

Everything about CITI is Bait-n-switch. Even though the branch hours are 10-5. You are required to start work at 830...yes.. 90 MINUTES BEFORE THE BRANCH OPENS. Why? Because CITI uses Outdated pre historic technology. It takes 20-30 mins to log into your computer. Then 45 mins to do tedious un related to your SALES job activities like "balancing the ATM", night drop, debit card logs, and over 10 OPERATIONS related tasks. CITI is all about cost cutting, at the expense of their employees. They are removing the assistant manager role in most branches and replacing them with "virtual assistant managers". Basically forcing the bankers to pick up the slack in operations. Every aspect of your day is watched carefully by your manager. It will start with "scrubbing" leads at 9am, basically getting a list of customers who you will call for 2 hours to book appointments. This will happen EVERYDAY. Completely mindless job. You are basically a glorified telephone operator. Majority of your time will be spent on the phone with the back office resolving customer issues and problems. You will go home feeling angry, depressed, and frustrated. Customers see it and feel it. Especially with citi's policy on cash transactions. ANY transaction involving cash(deposit, withdrawal, payment on credit card, etc..) requires the customer to present government issues ID, social security, and job occupation. Think about it. As a Citibank CUSTOMER, you have to present this every time if you don't have your debit card with you. RIDICULOUS. Daily shouting matches with customers about this. Employees and Customers BOTH HATE IT. The only bankers at citi who earn decent commission are ones who have worked in that office for 10 years or more. Because they sell the same checking and saving promotions to the same customers every year. Example - customer opens savings account with 50k, keeps balance for 90 days. Earns 500$ bonus. Closes it out. Repeats every 6 months. Banker Will make commission on that same customer year after year. That will not happen for bankers who are NEW to citi. NEVER. After all the senior bankers retire, citi will have a hard time surviving. Citi recently pulled out of the TEXAS AND BOSTON market. After only a few years. Total fail. Many managers are incompetent, or when they do get something right they have no power to implement it. Laughable, out of touch policy gets handed down from upper management - which is completely remote from the front lines, then your manager has no authority to change it. They all end up rubberstamping a very disjointed, inept corporation. Employees practicing unethical customer transactions due to feeling like their job was in jeopardy at all times

3.0
Aug 1, 2018

Hiring Process

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits, flexibility and stability of the organization

Cons

The hiring process is extremely long. You apply and don't know anything after that. It is as if it goes into a black hole.

Viewing 16 - 18 of 36,519 Reviews

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