Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,073 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (55) , Analyst (48) , Financial Advisor (43) , Manager (42)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 439 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 298 reviews)); "Work life balance is good" ((in 180 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 142 reviews)); "good training was present wihtin the company" ((in 107 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Management is hired in without ANY banking experience resulting in poor management." ((in 194 reviews)); "You must get a good manager and department to succeed." ((in 127 reviews)); "Poor upper management and disorganized retail structure." ((in 123 reviews)); "Long Hours (In Store Branch)" ((in 60 reviews)); "No bonus below Vice President" ((in 58 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

73% would recommend to a friend

(4,791 total reviews)

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

1.0

Jan 28, 2025

I would have rather been homeless for a year than have spent a single miserable day at this company

Senior associate

Recommend

CEO approval

Business Outlook

Pros

when you leave this company you'll remember how happy you were before you joined them

Cons

This bank has a culture where they enable people who abuse those who work for them and quietly remove those who speak up. If you see behavioral issues from your boss (yelling, humiliating people in meetings, verbal abuse) do not make the mistake of trusting HR with your concerns or trusting any of your "leadership" to help create a safe work environment. The leadership lacks an ethical compass (which you would expect in banking) and will weaponize HR against people who raise concerns. Don't listen to the advice HR gives. Don't fill out "anonymous" engagement surveys. Don't raise concerns. Just pretend everything is fine and quietly get out. This org is similar to a department of crooked cops - you get with the program or mysteriously disappear one day.

Citizens Response

1y

Thank you for taking the time to share your feedback. This is certainly not the type of culture that we support. Please consider contacting the HR Service Center (hrservicecenter@citizensbank.com) to share more information about what you experienced so that we can look into and address as appropriate.

4.0

Jan 28, 2025

Good place to work

Project manager

Recommend

CEO approval

Business Outlook

Pros

There are good benefits for employees

Cons

The wages are low for thise in texh

Citizens Response

1y

Thanks for sharing your thoughts. We take all feedback under consideration and appreciate your insights.

5.0

Jan 28, 2025

Great bank to work for

Branch manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits, support, ability to help customers

Cons

Limited locations locally, limited opportunity for advancement

Citizens Response

1y

Thank you for taking a moment to leave a review and for over 20 years with us - WOW! It's great that you're enjoying your time here. If you haven’t yet explored all the resources offered to support colleagues, consider signing up for Office Hours with one of our recruiters, visit the Citizens Talent Matters tool to find opportunities suited to your skills and aspirations, or take advantage of Citizens Academies to develop new skills or hone existing ones. Thanks for all you do!

Viewing 346 - 348 of 4,791 Reviews

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Jobs at Citizens

Citizens Teller - Part Time

Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

I would have rather been homeless for a year than have spent a single miserable day at this company

Good place to work

Great bank to work for

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Jobs at Citizens