Citizens reviews

3.8

73% would recommend to a friend

(4,791 total reviews)
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Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
3.0
Nov 18, 2024

Meh

Recommend
CEO approval
Business Outlook

Pros

Good benefits, decent pay, good management, Good company overall

Cons

Super high sales goals, expected to make cold/warm calls everyday and sometimes stay late to call customers if the region is behind on goals. Must hit goals to get paid the commission at the end of each quarter.

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Citizens Response
1y
Thank you for taking the time to share your feedback. We're sorry to hear you are not completely enjoying your time with us. If you'd like to share more so that we can look into your concerns, please contact the HR Service Center (hrservicecenter@citizensbank.com).
4.0
Nov 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Easy process. Good management, schedule flexibility

Cons

Surveys affects bonuses even though is not fault of the rep

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Citizens Response
1y
Thanks for taking time to leave a review. We take all feedback under consideration and appreciate you sharing your thoughts.
3.0
Nov 17, 2024

Too many hats

Recommend
CEO approval
Business Outlook

Pros

People on my team are really good to work with

Cons

Office politics and workload We all wear too many hats all day long. Stress levels can be unreasonable

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Citizens Response
1y
Thanks for sharing your thoughts. We take all feedback under consideration and appreciate your insights.
Viewing 409 - 411 of 4,791 Reviews

Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.