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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      72% would recommend to a friend

      (4,794 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      64% positive business outlook

      Ratings by demographic groups

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      5K reviews
      1.0
      Jun 16, 2015

      Going downhill FAST

      Branch manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company was great prior to 2012. Great benefits, bonuses, time off, overall work environment

      Cons

      Extreme amount of change in last 2 years. 401k match cut, insurance costs skyrocketed, PTO time scaled back, bonuses are almost non existent. High turnover because of this. Going to be a rough couple years.

      1.0
      Jun 16, 2015

      Personal Banker

      Banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great colleague atmosphere, decent benefits like tuition reimbursement. This company has some perks but the cons outweigh them significantly.

      Cons

      Pay, micromanagement like no other company, unprofessionalism across the board, constant threats from upper management and non constructive criticism, defamation of character, understaffed branches, no sense of urgency to staff accordingly.

      5.0
      Jun 16, 2015

      Many opportunities to learn and grow

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I chose to work for Citizens because there was a tremendous opportunity for me to build something from the ground up. It's not too often that you can work for a well established company and have the flexibility to share and execute on your ideas. My team has very strong leaders that are supportive and thoughtful in their vision and goals. They take the time to recognize performance, they work to create career opportunities, they laugh and have fun, and they are transparent. I'm very thankful for them and for our team. I think our benefits overall are average but the PTO and flexible work locations is excellent.

      Cons

      The technology is not good. Our systems are slow, we still use IE8 as a default browser which is a nightmare for my work, half the time we can't get on a webex with vendors because it doesn't work with our systems and there are at least 10 different logons for the different tools we use. I would also say our work location is not very nice. There are not enough conference rooms for teams to use, people are crammed into small spaces and there isn't a cafe in an area where there are very few outside places to eat.

      Viewing 4177 - 4179 of 4,794 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,075 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.