Citizens reviews

3.8

72% would recommend to a friend

(4,794 total reviews)
avatar

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
3.0
Jun 4, 2015

Citizens Bank

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Work/Life Balance, easy going environment,

Cons

Employees do not seem to care about their work. A few good people end up doing the work for all. Benefits kept getting cut also.

1.0
Jun 3, 2015

Citizens Bank

Recommend
CEO approval
Business Outlook

Pros

The organization is constantly hiring

Cons

The organization is constantly hiring. Employee turnover is abysmal at a 62% rate of associates leaving. For incoming employees the training is minimal at best and the majority of tasks and duties you need to perform are not covered. The pay scale is on the low end and the pressure is on the high end. There are conflicting priorities and constant fire drills. Depending on your region you might have guidance but most likely you will need peer help, but they are as busy if not busier than you are. The focus is on shareholders and not employee development on a career path.

2.0
Jun 2, 2015
Recommend
CEO approval
Business Outlook

Pros

The customers and colleagues are the best reasons to work for Citizens Bank

Cons

Micro managing at its worst! It was a good bank to work for before they got their IPO. Now the stress level is through the roof. This is coming from one of their top sales people. I dread going to work now. They even took our water coolers away! Incentive pay has been greatly reduced and the goals keep going up. They also took a week of PTO time away just so their profits would increase. Turn over is higher than ever before.

Viewing 4189 - 4191 of 4,794 Reviews

Glassdoor has 5,075 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.