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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      72% would recommend to a friend

      (4,794 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      64% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      1.0
      Jun 1, 2015

      Banker

      Assistant manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible, Employees, Benefits, 401K, Vacation

      Cons

      Sales, Management, Lack of Training,

      3.0
      May 31, 2015

      Bank Teller

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interacting with customers, slow-paced and relaxing environment

      Cons

      Heavy focus on sales, pay is too low unless you are outstanding salesperson

      2.0
      May 31, 2015

      Inefficient and Risky, Lagging in Technology

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good people "in the trenches" make for a positive work environment. There is opportunity for advancement if you work hard, have patience, and are willing to try new things.

      Cons

      Direction/stability of the newly public company is questionable. A history of short-sighted decisions has caught up to the company and it is struggling to dig out of that to remain competitive and deliver value to shareholders. Culture is chaotic and woefully under-resourced, with a tangled web of outsourcing and vendor solutions.

      Viewing 4198 - 4200 of 4,794 Reviews
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      Glassdoor has 5,075 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.