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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      72% would recommend to a friend

      (4,794 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      64% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      May 29, 2015

      branch manager

      Branch manager ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      colleagues were great and made the job enjoyable

      Cons

      unrealistic sales expectations on bankers. Everything ultimately came down to how many checking accounts you opened daily

      2.0
      May 28, 2015

      senior personal banker

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      None that I can think of

      Cons

      Focused around sales. Operates just like Wells Fargo. Impossible to make money through bonuses.

      3.0
      May 27, 2015

      Banker

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Citizens does offer a variety of career paths for all types of degrees and interests. Your sales numbers mean a lot and if you can consistently produce you will get noticed for promotions.

      Cons

      Prepare to be micromanaged. If your manager is by the book for can expect to have every 30 minutes of your day blocked out for an activity. The banks processes don't allow people to be themselves but more like robots. Their new incentive programs are also a lot worse than in the past. Under the old system the average banker made $4800 per quarter in bonuses. Under the new P&L system that has significantly dropped and reaching those levels now means hitting 5 times your minimum expectation.

      Viewing 4204 - 4206 of 4,794 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,075 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.