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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      73% would recommend to a friend

      (4,792 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      4.0
      Dec 8, 2014

      Banker

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work/life balance. You also establish a lot of regulars that come and want to do business only with you.

      Cons

      Sales are never good enough- even if you hit over 125% of your goals they expect even higher numbers.

      2.0
      Dec 7, 2014

      What once was great...is now sad and defeated

      Human resources
      Recommend
      CEO approval
      Business Outlook

      Pros

      Citizens was once a strong community bank and its best asset were the people. This is still the case - although there are very few of them left.

      Cons

      All of benefits have been stripped down to bare bones. HR "spins" that these cuts are to make the company competitive. The salaries are far below marketplace and if you are interviewing make sure to ask about the percentage they have paid out the bonuses over the last few years. Over the past few years this has become a really sad place to work. It is unfortunate as there are some good people still there but most of the people who are ambitious and A Players have left. If you are interviewing be very wary and make sure you probe on the morale and leadership of the department you are joining.

      3.0
      Dec 6, 2014

      Salve work for min pay

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you like to sell you can move up from within

      Cons

      Minmal pay Awful hours Poor management PTO restrictions

      Viewing 4333 - 4335 of 4,792 Reviews
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      Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.