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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      73% would recommend to a friend

      (4,791 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      4.0
      Sep 12, 2014

      Internal Loan Review

      Credit quality assurance
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people; engaged immediate managers, clear objectives, becoming a stand-alone public company (has been a sub of Royal Bank of Scotland), balance of work/personal life is valued and supported,

      Cons

      Bank has been cutting back on benefits and working to cut costs in ways that means more work is expected for less total compensation; reorganizations seem to occur annually if not more frequently; too many managers and not enough people doing the work.

      4.0
      Sep 10, 2014

      Good place to work!

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of interaction with diverse customers, good earnings potential besides the already decent starting wage, fun atmosphere with colleagues and good team players.

      Cons

      A lot of sales pressure (opening new accounts, getting new loan and credit card applications). Quarterly goals have to be exceeded if you expect to get any bonuses. Working inside a grocery store branch, one can expect to also work on Sundays.

      1.0
      Sep 10, 2014

      Horrible Experience

      Personal universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      training, overtime, mileage, customers are nice

      Cons

      horrible sallery, no leadership, no help, horrible management, no work balance, not an easy going company to work for, and all about sales and no respect.

      Viewing 4387 - 4389 of 4,791 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.