Citizens reviews

3.8

73% would recommend to a friend

(4,791 total reviews)
avatar

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
3.0
Aug 30, 2014

Good Colleagues at Citizens.

Recommend
CEO approval
Business Outlook

Pros

Many different career opportunities in the Boston & Providence locations.

Cons

Different business lines operate in their own silo's.

3.0
Aug 30, 2014

Licensed Banker

Recommend
CEO approval
Business Outlook

Pros

If you want to get in to the world of a financial consultant it is a good opportunity vs a lot of firms that are offering 100% commission jobs. Here you get your base salary for the day to day activities and commission on both the branch level quarterly and the investments level monthly.

Cons

With all of the current changes the employees are expected to learn and execute every role in the branch. A lot is delegated to colleagues and the typical day as a Licensed Banker involves running a teller drawer, acting as a personal banker with a revenue goal, where there is constant pressure for checking accounts, and also as a licensed professional in the branch. If that is your main focus, it is very difficult because there is not much time left in the day for those Activities. There are very limited products you are able to sell at first and always a lot of politics to be sure you are getting the bonus you were promised. Most employees work well over 40 hours but fear the wrath of their managers and upper management if they would get overtime, and managers always give a hard time when you let them know you are over hours and need to shave some time off for the week so many people get paid for only 40 hours but work much more.

1.0
Aug 28, 2014

Worst Company I have ever worked for.

Recommend
CEO approval
Business Outlook

Pros

Colleagues, Competitive Salary. Poor Incentive Stucture.

Cons

No work Life Balance ,overworked ,staff shortages throughout footprint, extensive numerous daily conference calls, micro-micromanaged. Unrealistic Goals

Viewing 4399 - 4401 of 4,791 Reviews

Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.